Review Time
Avoid this seller. It's a scam. They sent me low-quality jewelry that looks nothing like what was advertised. They claimed I could return the items within 30 days, so I attempted to initiate a return immediately after receiving them. However, I've been trying to reach out for a return label for almost a week, and they haven't responded. The phone number listed on the website gives a busy signal, and I haven't received replies to any of the three emails I sent.
Website claims it's a business out of Utah. Surprised to learn the items ordered ship from CHINA! Deceptive advertising! The pieces themselves are "okay" for costume jewelry, albeit overpriced. At least 2 of the 4 rings I ordered didn't look anything like those pictured. There's also the "surprise box," that I fell for, based on the images of the other items. Don't waste your money on any "surprise" items. What I got was really cheap looking costume jewelry. I wouldn't even give them away as gifts. They'll be donated to the Salvation Army for someone to get some use out of as I certainly wouldn't be caught dead in them! Never again!!
I ordered 3 necklaces for Christmas!!! The checked cleared the bank Oct 10th and no necklaces!!! I thought it was A good company but after reading all the problems people have endure is Sad.!! I read alot of people saying the quality was so cheap! I thought this was alarming!! If and when I get my order I will share my response! Hopefully this Will be good necklaces. Oh yes didn't know this was coming from UK. Today I have to say that I received my necklaces and earrings and I have to apologize regarding my previous message. Got everything I ordered and it DID NOT COME FROM UK.IT Came from Illinois. Open my package and was please of the necklaces , earrings and ring. Very satisfied and the bank had told me to give it a month and glad it came. So all I can say is they did what they promised!!!!
After a three week wait with no word or no meechandise, I cancelled the order and requested a refund of my nearly $60. Again, no word or money.The website looked terrific. Nice lady. But I surely doubt that she lives an works in China, That is were the tracking said the package originated. A very slow boat from China... SCAM... SCAM... SCAM...
I’ve been scammed by this crowd before. There is a flood of 5 star reviews in Trust Pilot written in the same glowing terms as the ad. Then a month later the flood of 1 star reviews as buyers see the crap supplied. Trust Pilot, improve your filtering!!
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Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.
If you’ve accidentally placed an order with a copycat, please reach out to us at info@helens-gems.com, and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!See more
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