Review Time
This company are scammers. There is no contact number, only email. They lead you to believe they are in Australia when they are in China. When I recieved my purchases not one matched the description. Very poor quality. When I requested a refund 8 months ago they made me pay to return the products to a Chinese address. They keep putting me off when I try to email them asking what is going on and I still have not recieved any money back. Fraudsters, beware.
Avoid this seller at all costs. The clothing is made from low-quality polyester. While they may appear similar to the pictures from afar, the material does not match the description. There are no refunds available. The only option is to select another low-quality product of equal value. It's frustrating dealing with such companies.
If I could, I would give a zero rating. The quality is subpar, and it misrepresents itself as a local business. While returns are supposedly accepted, you have to cover the shipping costs to a foreign location, and the company does not confirm receipt, leading to no refunds. Steer clear of this one; it’s a waste of money!
After making a payment, I quickly noticed a mistake in my shipping address. I reached out to the service team right away, and they assured me that the error was fixed and that I would receive tracking information once it was shipped. However, two days later, I was surprised to find that the incorrect address was still on file. I've contacted them five times and have only received responses that add to my frustration, as they merely apologize for the delivery delay. It's like talking to a brick wall. I've now requested a refund, but I finally received a sensible reply stating that refunds are not possible after shipping! They claim to be based in the area, yet there’s no phone contact available, and the tracking begins in another country. I would recommend avoiding this service.
I’d give zero stars if I could. This is one of the worst scams out there. The items received were nothing like what was advertised. I ordered a branded shirt but got a cheap, worthless rag instead. Please let my experience warn others against making the same mistake. This should be illegal!
I wish I could give a zero rating. Like many others, I thought I was purchasing from a local source, but I was misled into believing they were based in Australia while they are actually overseas. I received low-quality items, and the sizing was completely off. The site claims refunds are possible within 30 days, but upon arrival, the items were too large. I followed the return instructions but only received one response before going silent. Reading other reviews now makes me realize I fell for the same trap. Avoid this seller and save your money!
After making a payment, I realized there was an error in my shipping address. I contacted the service team right away and was told the mistake was fixed, but when I received the tracking info, the wrong address was still listed. I've reached out multiple times, only to receive generic apologies about delivery delays. I have requested a refund, but was informed that no refunds are provided after shipping. They claim to be Melbourne-based, yet there’s no contact number, and tracking shows it started in China! Avoid at all costs!
DO NOT PURCHASE from this boutique! The items I received, including linen shorts and shirts, were of extremely poor quality. There were no labels indicating size or care instructions. The fabric is terrible, and it varies significantly between products. I would have been better off buying from a discount store! I’ve requested a refund but was told I need to return items to China. After reading other reviews, I doubt I’ll see my money back. This company is a scam.
This boutique is a scam! The clothing is cheap and poorly made, both for women and men. They charge high prices, leading you to think you’re getting quality, but don’t be deceived! They are low-quality items with no labels, and if you want to return them, you must pay for shipping back to China, despite being advertised as a Melbourne business. This is misleading for Australian shoppers, and I am extremely frustrated! Do not buy from this company; you will regret it!
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At Velvet Lane Boutique, we believe fashion is more than just clothing—it’s a way to express your individuality, confidence, and unique sense of style. Founded with a passion for creating a space where women can find chic, affordable, and timeless fashion,
Velvet Lane Boutique is dedicated to inspiring women to look and feel their absolute best every day.
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