brilliance.com

4.9
4.9 Based on 182 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

182 Reviews

5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
1%

All Reviews

Filter Reviews

Review Time

Nanz
Beautiful. My fiance let me choose the setting and stone. It’s exactly the stone I love. Setting is

Beautiful. My fiance let me choose the setting and stone. It’s exactly the stone I love. Setting is sized a little bigger than I expected. But it still fits. Feels a half or quarter size loose. Customer service was great. I can’t wait to marry him. Thank you

5
Date of experience: Feb 28, 2026
Madilynn Killingsworth
Absolutely horrible customer service. My fiancé bought me a ring from here, and we quickly realized

Absolutely horrible customer service. My fiancé bought me a ring from here, and we quickly realized I needed to size up. Once he reached out they said that the lifetime warranty AND lifetime resizing is only considered for US residents.. Which was not disclosed prior to him purchasing this ring. Not only that but I’ve had this ring for less than 60 days, I take it off to clean, work out, cook, when I’m washing my hands and somehow it is still so scuffed up already. Incredibly disappointed with the lack of customer service for residents outside of the states who spent a lot of money on a ring !!

1
Date of experience: Feb 12, 2026
William O'Neill
The engagement ring came out spectacular. It was an amazingly easy process to create a beautiful rin

The engagement ring came out spectacular. It was an amazingly easy process to create a beautiful ring that my fiancé cherishes. The process of picking the setting and stone made me feel that I was personally designing this ring, as opposed to just buying one at a store.

5
Date of experience: Feb 10, 2026
Dustin Sanders
I had an amazing experience with Brilliance! They had so many options and I was able to customize th

I had an amazing experience with Brilliance! They had so many options and I was able to customize the ring to make my wife’s dreams come true!
They provided updates from the start! Told me when the ring was being built, when it was done, when it was being polished! All the updates from the start to it being delivered! I’ll definitely come back to brilliance in the future!

5
Date of experience: Feb 09, 2026
Jared Wormsley
I highly recommend Brilliance.com for custom jewelry. I was hesitant at first since I wasn't familia

I highly recommend Brilliance.com for custom jewelry. I was hesitant at first since I wasn't familiar with the company, but I'm so glad I went with them. The website made it easy to design a custom ring—I could choose everything from the diamond and setting to the band type and metal color. After I placed my order and paid, my ring arrived in about five weeks. It looked exactly as I'd designed it and included a certificate of authenticity for the diamond. My fiancé absolutely loves her ring and constantly gets compliments on it. I definitely recommend this site!

5
Date of experience: Feb 02, 2026
Nathanael Turner
Exceptional experience from design to delivery!

The entire process, from selecting the design to receiving the ring, was fantastic. I had a tight deadline, and the team went above and beyond to ensure I received it on time. I will definitely be returning for our wedding bands. The representative I worked with was outstanding. Highly recommend!

5
Date of experience: Jan 16, 2026
Skyler Rogers
Without a doubt the MOST convenient shopping experience.

Without a doubt the MOST convenient shopping experience. Everything was easy to grasp. The support team communicated effectively throughout the entire creation process. The presentation upon arrival was stunning, complemented by an absolutely gorgeous ring! Highly recommend!

5
Date of experience: Jan 15, 2026
Leah Kelly
Assisted my mother in finding the perfect ring

I assisted my mother in purchasing a ring, and it turned out to be precisely what she desired. The service was excellent! The shipping took longer than expected, and I would have liked more updates about the order.

5
Date of experience: Jan 15, 2026
Eardwulf Scott
Fantastic experience from start to finish!

I had a fantastic experience from start to finish, whether I was browsing, comparing prices, or placing my order! The representative provided exceptional support and guidance. They addressed all my questions and assured me I was making the right choice! I highly recommend this service and will return whenever I need jewelry.

5
Date of experience: Jan 07, 2026
Bertrand Patterson
User-friendly experience with excellent communication

The service was straightforward to navigate, and they provided regular updates on the progress of my order, so I was always aware of when my purchase would arrive. The item I received exceeded my expectations, and my partner is thrilled with it! I truly appreciate the fantastic experience and product.

5
Date of experience: Dec 30, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More