Name: british-grocery.com
Telephone: 000000000
Rating: 2.9

Gwenda Wilson Guest

Exorbitant delivery fees.

Exorbitant delivery fees. I was ready to place an order for £80.00 worth of prune juice. Can you believe the quoted delivery fee? £20.00. Absolutely not! The management of this company needs to become more competitive and realistic.

Date of experience: Dec 09, 2025

Jody Carter Guest

2 months ago

Delivery costs are outrageous

The delivery fees are absurd. I was ready to spend £80.00 on a product, but the quoted delivery charge was £20.00. That's unacceptable! The management of this company needs to become more competitive and realistic.

Date of experience: Dec 09, 2025

Joseph Johnson Guest

3 months ago

No response from support

I placed an order for a dozen packs of a specific snack online on November 17, 2025. After entering the correct tracking number with the carrier, I found nothing. I received an email stating the items were dispatched on the 18th, but 12 days later, they still haven't arrived, and I can't get any answers. This was my first and likely last order here. It feels like someone could have delivered it faster!

Date of experience: Nov 29, 2025

Buddy Foster Guest

3 months ago

Delivery time needs improvement

I ordered two small boxes of gravy powder on November 20, with a delivery fee of £3.99. I was initially frustrated, but I must adjust my rating to 4 stars as my order arrived today. Thank you for the service; the product is in date and hard to find in this size elsewhere.

Date of experience: Nov 25, 2025

Edison Baker Guest

3 months ago

Short shelf life on products

I ordered pink marshmallow wafers expecting a long shelf life, but they only had 14 days left. When I buy them from my local store, they usually have around 6 months. I definitely won't be ordering from here again.

Date of experience: Nov 09, 2025

MP69 Guest

5 months ago

Not a good experience

I ordered a specific soup that was supposed to be garlic-free, but they sent the wrong version with croutons that contain garlic, which I dislike. With 12 boxes, it's a total waste due to their error. Initially, they seemed responsive, but now there's been no communication. I wouldn't recommend this service.

Date of experience: Oct 01, 2025

PP3 Guest

5 months ago

Excellent order experience

My order arrived in great condition, with strong, well-packed parcels. The items were carefully packaged, and I received a variety of quality products. Everything was protected well, and the prices were very reasonable. The order arrived on time and was delivered as instructed. I hope to see more organic options available. The packing team deserves recognition for their excellent work. Thank you!

Date of experience: Sep 19, 2025

Nigel Anderson Guest

5 months ago

Issues with customer service

As a first-time customer, I ordered one item but received the wrong one. It's nearly impossible to reach customer service by phone or email for resolution. They seem to be ignoring my emails about this issue. This has been a frustrating and disappointing experience.

Date of experience: Sep 13, 2025

Eustace Parker Guest

5 months ago

Disappointed with expiry dates

I'm disappointed. It took a week for delivery, and the expiry dates on the items are short. I ordered some snacks, and both only have 4 months left before they expire. The website doesn't mention this, even though the items are full price. I won't be ordering here again.