brooklyn-outfitters.com

1.2
1.2 Based on 21 reviews

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Average Rating

1.2

/
5

21 Reviews

5 Star
5%
4 Star
0%
3 Star
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2 Star
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1 Star
95%

All Reviews

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Review Time

Nicola Wright
Disappointed with the quality of the jacket.

I share the same frustrations as others. I ordered a jacket and upon receiving it, I was shocked. It looked nothing like what was shown on the website. I would never consider purchasing clothing of such poor quality again.

1
Date of experience: Dec 27, 2025
SP97
Avoid this company at all costs.

Avoid this company at all costs. It's unfortunate that I didn't check the reviews beforehand. Everything mentioned by others is accurate. Horrible customer service, poor quality products, all sourced from overseas, and an extreme hassle to return since items must go back to China. Absolutely dreadful, and the frustrating part is that these companies face no consequences for their fraudulent practices; this one is a complete scam.

1
Date of experience: Dec 19, 2025
Jessie Brown
Complete disappointment with this service.

This service is utterly unreliable. I never received the item my husband ordered on November 20, 2025. After multiple calls, the delivery team couldn't find his office. When trying to reach a representative, we were often sent to an automated system. On the rare occasions we spoke to a person, we provided our full address, including floor and suite number, yet the item never arrived. I am considering reporting this company's questionable practices.

1
Date of experience: Dec 18, 2025
Le_Kronembourist67
This place is a total scam.

This place is a total scam. I never received the item ordered on November 20, 2025. My husband and I called multiple times, but the delivery service couldn't locate his office. Speaking to a real person is rare; you're often redirected to a fake customer service system. Even when we provided detailed address information, the item was never delivered. I'm considering reporting this company's questionable practices.

1
Date of experience: Dec 18, 2025
Betsy Taylor
AVOID THIS COMPANY AT ALL COSTS!

AVOID THIS COMPANY AT ALL COSTS! They sent completely different items than what was advertised and then offered a 10% discount to keep the wrong item. I will be reaching out to my credit card company to report fraud.

1
Date of experience: Dec 18, 2025
Grace C.
Disappointing experience with my order.

I ordered what I thought was a beautiful winter coat. After waiting a month, it arrived and was too small, made from the thinnest, cheapest material! Extremely disappointed! I'm now stuck in a back-and-forth for a return/refund. They initially offered 10% to keep it and avoid international shipping fees, which I didn't realize applied. Now they're at 20%. I demand a full refund. I can't believe they continue to operate like this!

1
Date of experience: Dec 17, 2025
Winter Walker
Do not purchase from this company.

Do not purchase from this company; the clothing quality is subpar, and returns are not as straightforward as stated. They negotiate refunds, and the best they offer is a partial 25%. To get a full refund, you must return the item to China at your own expense, which could exceed the item's value. This was not disclosed upfront.

1
Date of experience: Dec 12, 2025
Lorna Wilson
Regret not checking reviews first.

I wish I had seen the reviews before making my purchase. I ordered what appeared to be a wool winter coat on sale, but it arrived in a small bag weeks later. The 'coat' was made from some thin material with a print of a wool jacket. It resembles a T-shirt more than a coat. Sale items are non-returnable, and if you do return, shipping to China starts at $25. There's no store in Brooklyn as suggested. Please avoid this company.

1
Date of experience: Dec 10, 2025
Sawyer K.
Not a legitimate American company.

My wife saw an Instagram ad for a beautiful coat from this company. After looking them up, it appeared to be a legitimate American business with a shop in New York. I ordered the coat and received a tracking number that showed it was coming from China. If you're familiar with tracking services for overseas orders, you'll know it's from China. I have no idea when it will arrive or what the quality will be. Please research this company before ordering—I'm furious with myself for not doing so, as I usually do. I tried to cancel the order through my bank, but they informed me the billing is from overseas, and I can't get my money back until I receive the item. Based on past experiences, I expect poor quality and a nightmare return process. All my concerns are echoed in other reviews. STAY AWAY!

1
Date of experience: Dec 08, 2025
TK23
Extremely poor quality.

Extremely poor quality. The description was misleading. Overpriced. Avoid at all costs.

1
Date of experience: Dec 07, 2025

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