Review Time
Product arrived with a hole in it, given the item was €80 I would definitely expect better quality. I contacted customer service three days and have received no response, not looking like I’ll have a replacement before Christmas at this stage. Also faced issues with shipping even thought it was €20. Overall not a good experience given the price point
Absolutely awful service , i ordered a hoodie over 2 weeks ago and still no sign of it , i got a notification a week after ordering that they had sent it out and a week later it still hasn’t been received by royal mail. i got told id have received it by now and i haven’t !
Haven’t event received my order from 2 weeks ago, tried to contact everyone for updates managed to get to someone via Instagram but 3 days later still waiting for another reply. Not a positive first experience of my first purchase with the company.
The delivery time is extremely long. I placed my order on November 30, and as of December 19, the package has still not been delivered. Worse, the status remains stuck at "being prepared by the sender. It will be handed over to the carrier shortly."They originally promised 5-8 business days, yet 20 days later—nearly 3 weeks—there’s still no sign of my order for just two items. Honestly, for an order totaling over €100, this is completely unacceptable.
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