Review Time
After three years as a customer and spending a lot as a homebrewer, I was always satisfied with my orders. Unfortunately, recent experiences have shown issues with product quality and customer service. One piece of advice: steer clear of purees. I've had to discard them three times. I'm still waiting for a response from customer service, which is quite frustrating, especially when preparing for a competition and needing a reliable supplier.
As a loyal customer for three years, I've invested a significant amount as a homebrewer. Previously, I was happy with my orders. However, recent experiences have revealed issues with product quality and customer support. One recommendation: avoid ordering purees. I've discarded them three times now. I'm still waiting for a response from customer support, which is incredibly frustrating, especially when preparing for a competition and needing a reliable supplier.
The delivery service provided a time and date for my package, and I waited for their arrival. After the scheduled time passed, I received an unclear message and the online tracking indicated the parcel was undeliverable and rescheduled. It was then sent to my local post office the next day, despite my request for home delivery. While this isn't the fault of the company, it would be wise to monitor such incidents. If they occur frequently, maybe the company should consider a different delivery service.
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