Review Time
I signed up for the service and the installation was completed on 12/17. Unfortunately, the installation was poorly executed and incomplete. The doorbell camera fails to charge, and the mounting plate is insecure. The second camera provided is an indoor model that only reflects the window blinds. The technician did not activate the motion sensor. I reached out to him on December 26 to schedule a follow-up, but as of December 31, I have received no response. I contacted the company on December 29 to express my dissatisfaction and request a cancellation due to their failure to meet the contract terms. I was promised a callback from a senior manager within 24-48 hours, but I have heard nothing and have called twice, including a long hold with no answer. I strongly advise against using this service; they seem to lack proper equipment and customer support.
I signed up for the service and the installation took place on 12/17. However, the installation was poorly executed and incomplete. The doorbell camera fails to charge, and the mounting plate is insecure, making it easy to remove. The second camera provided was meant for indoors and only reflects the window blinds instead of showing the outside. The technician also neglected to activate the motion sensor. I attempted to reach out to him on December 26 to arrange a follow-up visit, but as of December 31 (New Year's Eve), I have yet to receive any response. I contacted the company on December 29 to express my dissatisfaction and to cancel the service, citing their failure to fulfill the contract. I was promised a call back from a senior manager within 24-48 hours, but I have heard nothing and have called twice, including a 30-minute hold with no answer. I strongly advise against using this service; they appear to be a scam and lack proper equipment, customer service, or support.
The service has installers who are engaging in deceitful practices. A technician came to my home to set up the system, and after installing the wall panel, he claimed that cameras wouldn't work because I had Verizon internet. Shouldn't he have checked that before coming? I expressed that without cameras, the service was pointless. Despite this, he tried to upsell me, insisting he could find a solution and would return the following week. He never did. When I called him, he reiterated that cameras were not an option due to my internet provider. He hastily installed the panel and left, fully aware that the system wouldn’t function. The company has been trying to charge me since his departure. He even claimed that my previous service provider was being sued. I want this contract canceled, or I will escalate the matter.
My parents recently renewed their contract with this service and received a video doorbell at the renewal price. It works wonderfully, and they were pleasantly surprised to discover there’s also an app for the alarm system, which the technician helped set up. They can now easily manage the system when they're away. Thank you for the great service!
A service visit occurred today. I usually don't leave reviews, but the young technician was very friendly and we had a nice chat about football while checking my alarm system. He even got to enjoy some brownies. I'm grateful for the yearly check-up!
Our experience with this company has been outstanding. The salesperson provided a thorough explanation of the product and its benefits. After deciding on the product, it was refreshing that the installation team could come the next day. The technicians were efficient and professional, guiding us through the system and its apps step by step. So far, we are very pleased!
I've had this alarm system for about 10 years, and today's visit was for the annual service. The technicians were professional and efficient, replacing batteries and checking the system while providing security advice. We are very satisfied with both the system and the service.
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We are a monitored and guarded alarm company who offer a personal touch for all customers. Our aim is to offer a great service at a competitive price
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