Review Time
I have been to Burger King locations that were genuinely impressive, fast service, hot food, clean dining room, friendly staff. I have also been to Burger King locations that felt abandoned, slow lines, cold fries, staff that seemed confused by the concept of customers. The gap between the best and worst locations is wider than any other fast food chain I visit regularly and it makes every visit feel like a gamble. Corporate needs to get a handle on what is happening at the franchise level because right now the brand means very little in terms of consistency.
Without the Burger King app deals I would probably visit maybe twice a year out of pure nostalgia. With the app deals I go maybe twice a month because the offers are genuinely aggressive and hard to pass up. Two Whoppers for five dollars is not something I can logically say no to. The food itself is fine, solidly in the middle of the fast food pack, and the service at my location is average at best. Three stars that would drop to two without the app promos propping up the whole experience.
Wrote to Burger King corporate about a employee who has been with them for over 30 years. Nowadays 30 years working straight is a extremely rare case,let alo n e in a fast food restaurant. BUY ALL they could do was to give me run around about which restaurant, and that Puerto Rico is not U.S. and it does concern them. I could on and on about what's wrong with this but trying to get recognition fir a thirty year employee should not be hard and they should be jumping at that chance for some good p.r not trying to to sweep it under the table!!!
On 19-Aug.-2025 I bought a Whopper at the Burger King in the Kahului airport. I took it to the gate and started to eat it while waiting for my plane, I bit into it and found it was only cooked about 1" in from the edge. I had no time to take it back and ended up throwing it, E-coli anyone?
This review is for the location 901 S Military Hwy in Chesapeake Va. This place is not safe to eat. The employees don't wear gloves, they fry food in old grease, food is too greasy, long wait lines, employees are inside not working but standing around playing. They go outside and smoke weed, this establishment needs to be shut down, seriously. I would hate for someone to get sick eating here.
Burger king on midlothian and mahoning ave. Youngstown,oh. The employees at drive thru smelled bad from marijuana..third time at this location...they get confused and cars back up bad and orders are not correct...i didnt realize its acceptable for burger king employees to be on drugs while working...sad times...
Incredibly abusive service at the Sault Ste Marie location (Store # 11717, located at 4441 I-75 Business Spur). $3.49 mistake on my order. Called in and spoke with a very surly person who copped an attitude with me from the beginning and then hung up on me after telling me to take it to corporate. I drove back to the store calling over and over again and they refused to pick up, claiming when I got there that they were "too busy." (Please see the below photo of the dining room with five people in it-- that's her "too busy" to answer the phone. She was hiding from the customer she had antagonized and she knows that full well.)Manager and her son, who called her "Mom,” were just as abusive, finally telling me to "Get the f*** out of her store," She refused to identify herself— none of these people were wearing name tags, which I understand is a REQUIREMENT for all franchises within Burger King. Frustrated, I sat on the front counter and demanded her name. All employees went to the back of the store, refusing to talk to me. She came back with her district manager on the phone and claimed he was telling me to "Get the f*** off his counter." She refused to let me speak to him or to give me his number. Meanwhile, her son screamed at me "Are you pulling out that pocket knife and going to stab me?!" This was interspersed with calling me a "F***ing loser" and telling me to "Get the f*** out of his store before he beats the sh** out of me." I want it on record that the District Manager, whose name is apparently "Chris Kowalski" (I saw it on her phone screen.), could clearly hear these statements, as could the five customers in the lobby. It is also recorded on their security footage. (At NO point was my body language in any way threatening, nor did I reach for the pocket knife that remained securely clipped in my pocket through the entire ordeal. Probably the single stupidest part of this entire ridiculous situation was a seventeen year old fast food worker screeching at me that I was a “loser” who was likely to get violent.)I am filing a BBB complaint as well as have made a complaint to corporate, on top of leaving negative reviews on social media and on Google Reviews. Corporate has no customer service phone number, choosing to hide from the customer (wonder where the manager got this from) behind a chat AI. When I received an email from a customer service rep and replied with the threats and abuse that had been leveled AT me by these people, zendesk closed my ticket "Because it detected profanity."You don't say? My quote from the offensive teen punk threatening me with bodily harm and dropping F-bombs like commas had profanity in it? How about you discipline your employees so that such things don't happen again and don't need to be caught by your filter?Not likely to return to a Burger King EVER at this rate, and definitely not until this manager and every single employee working there on 6/20/2025 at 7pm is fired.
I ordered through the app and after speaking with them over the phone, I realized that they put the right receipt on the wrong order.I called the right Burger King - minutes after realizing I had received the wrong order. Also, I sent TWO texts to the Dash Door drive, and they did not respond.This cost me $24.89 for a Double Whopper minus cheese, minus onions, minus mayonnaise, plus bacon AND they charged me for a Large Halvsies, when I ordered a Medium through the app.What I got was a Single Whopper with cheese, onions, mayonnaise - it was barely warm and did not contain any Halvsies, whatsoever!When I call the store, they stated they can't find the receipt number in their system. Then, the stated they would be happy to fill the order if I brought the receipt in. Why would I pay such a stiff fee for delivery if I could just jump in my car and drive over! WHAT A RIP-OFFDo not order from this location:3650 S. Keystone AvenueIndianapolis, IN 46227I am also reporting the Door Dash driver because she didn't even have the decency to answer my text.
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