Name: burncoose.co.uk
Telephone: 01209860316
Rating: 4.1

Homer Price Guest

Good plants but......................

Good plants, but customer service is abysmal, no information as to when plants are sent out, no tracking reference, but plants well packed and arrived in good condition

Date of experience: Jun 16, 2025

Matilda Smith Guest

11 months ago

Really pleased with the size and…

Really pleased with the size and quality of the plants I ordered which were a really good price and arrived within a couple of days

Date of experience: Jun 12, 2025

B1aCkOuT6952 Guest

11 months ago

Plants arrived in 2 days in excellent…

Plants arrived in 2 days in excellent condition.

Date of experience: Jun 12, 2025

SF34 Guest

11 months ago

Excellent in all respects

The web-site is very easy to use and comprehensive, Plants are very good quality and size, they come quickly, and are excellently packaged.

Date of experience: Jun 06, 2025

Velma Anderson Guest

11 months ago

What a nice company to deal with

What a nice company to deal with. My order was very well packed and arrived in a good condition and it arrived very quickly, I would highly recommend this Garden Centre to any prospective buyers.With all good wishesDeborah Radford

Date of experience: May 23, 2025

Cleve Guest

11 months ago

Avoid and go elsewhere

No water in the loos to wash hands. Had to use a washing up bowl from the cafe trailer. No signage anywhere. Plants are not great quslity and can get better and healthier plants at other local garden centres. Plants are not great quality and not looked after

Date of experience: May 21, 2025

XaraenDream16 Guest

1 year ago

Three more brilliant deliveries this year

I've been using Burncoose for many years now and they have never let me down.Ive placed two large orders this year. They arrived brilliantly packaged with plants wateredOne plant was missing. They sent a substitute of my choosing and it arrived todayI can't fault this nursery. I know when I order that every plant with arrive in perfect conditionThis is my number one nursery for plantsThey are as good as good getsThanks again

Date of experience: May 10, 2025

Courtney Foster Guest

1 year ago

I took delivery today of s really…

I took delivery today of s really lovely plant. I am extremely pleased with my purchase. It was delivered quickly and in great condition. Thank you so much.

Date of experience: May 01, 2025

Gunner Coleman Guest

1 year ago

Poor response on enquiry

I contacted their customer service email address enquiring as to the potential availability of a particular plant listed on their website. It was listed on the website as being available from May 25. I sent them email on 30th April 25. I sent the email specifically to understand whether a more specific range of dates were available - so I could amend my own plans as necessary for planting out an area. I was told that there were not sure of the exact date, depends on growing conditions & it would be best if I added my email against the plant to be notified.One day after my enquiry on the 1st May 25 I received an automated email confirmation that the plant was available to purchase. I think given the plant was clearly ready, or one day away from being ready to purchase - they could have been more proactive and unfortunately, they lost some sales due to their customer service on this occasion.