Review Time
Ordered 2 magnolias from Burncoose and was very pleased to receive 2 lovely, healthy specimens; exactly how they looked in the photograph on their website.Packaging was superb and the plants arrived in a perfect condition.It was the first time ordering from this firm and will be ordering more from them.
I understood that Burncoose have an excellent reputation in the plant world so I had no hesitation in registering an online interest with them in March 25 for a Magnolia Royal Purple. I contacted them by phone midsummer to check things were on track and this was confirmed by them. Not having heard from them by August I emailed for information and received a response from Ali who told me I was on the list and I would be contacted by email as soon as the tree arrived. In fact she helpfully put my name down again just to make nothing went wrong. I rang again in October when I was informed it would be Nov/Dec for delivery, I was on the list and would be emailed etc. When I hadn’t heard anything by 5/12 I rang again, only to be informed that the trees had actually all arrived and been sold already. It’s a very rare tree (which I already knew and why it had been requested long in advance).I cannot express how disappointed and angry I feel having been treated in this manner by a company who are supposed to be among the best. If I hadn’t contacted them I would still be waiting in expectation of an email.I will certainly not order from this company again.
In response to your reply BURNCOOSE NUSERY.I CAN ASSURE YOU THE PLANT WAS WATERRD. HOW DARE YOU ACCUSE ME OF NOT WATERING. PERHAPS YOU COULD EXPLAIN HOW ALL THE OTHER PLANTS IN OUR GARDEN ARE FINE? NEITHER DO PLANTS "DIE A SUDDEN DEATH". NOT THE TERMINOLOGY ONE WOULD EXPECT FROM A REPUTABLE NURSERY. RHS WILL BE INFORMED OF YOUR STRANGE USE OF HORTJCULTURAL TERMINOLOGYAssumed this was a reputable nursery but obviously not. Don't order from this nursery as they don't guarantee their plants. They also use some strange terminology when describing what "could" have happened to the plant. Not what you would expect from a REPUTABLE NURSERY
Troublefree online purchase of Hydrangea quercifolia "Alice" as a gift. Had it delivered to my home address. It arrived within 3 days, was very well packaged and was an excellent quality plant. Postage for one plant was a little pricey but that was to be expected as it was only a single plant that I bought and it was very well packaged/delivered. Will use this nursery again.
One of the best plant nurseries I have ever used: wide variety of plants, ordering is easy, plants arrive in very good condition and there is lots of useful information about the plants on the website. A big thank you to all the people who work there!
Poor customer service following delivery damage. Our property was damaged during delivery in September 2025 - gate post and dog bowl broken. Despite providing evidence immediately, three months later still no resolution. Company repeatedly claims we haven't provided information (we have) and refuses accountability, directing us to deal with their courier instead. Unacceptable and reportable experience. // Their response below on 18th has one false statement after another. They have been reported to citizen advice who has also escalated to Trading standards. Unacceptable all around, defeats their business and estate at so many levels.
Th ordering process was fine but the delivery was something else. I got no indication that the parcel has been despatched, no indication of the courier being used, and no tracking information. I have a security system that told me when someone entered my property. I saw him look down the side of the house where he could have left the parcel in a safe place, out of sight and in shade but he went to the front door and left it on the doorstep in full view of the road and in direct sunlight. Don't use Burncoose if you want your plants delivered to a safe place.
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A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials.
Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk
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