Review Time
I’ve made several purchases based on suggestions from a reliable source, and recently I acquired a stainless steel model that I absolutely love. I truly value the dedication shown to ensure users like me receive top-notch recommendations, and the emphasis on sustainability is wonderful as well.
Purchased an item from the website and decided to return it. I completed the return form and received an automated email requesting the reason for the return. After responding and asking for return instructions, I have yet to receive a reply, even after following up three times over the past week. The 30-day return window keeps decreasing, and I have no email responses or contact number to call. Customer service is virtually nonexistent. I would recommend avoiding this.
Purchased an item from the platform. I decided to return it and filled out the return form, receiving an automated email asking for the reason. I replied asking for return instructions but have not received any response after nearly a week, despite following up three times. The 30-day return window is still counting down, and there's no phone number to call. The customer service is virtually non-existent. I would recommend avoiding this.
I had an extremely disappointing experience with the service. I placed an order on August 12, expecting delivery by August 17-18 based on their stated Free Standard Shipping (3-5 days). However, by September 18—over a month later—I had received nothing and no updates. I had to follow up myself and was informed the item wouldn't be available until mid-October, which was not communicated to me. To make matters worse, their response included internal emails that revealed the delay was due to a system error, not stock issues as claimed. The lack of organization and transparency is unacceptable, with no apology or goodwill gesture. I strongly urge them to update their website to reflect accurate stock levels. Selling unavailable products without informing customers is misleading and frustrating. This experience has severely damaged my trust in the brand.
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