Review Time
SERVICE TO BE AVOIDED – REFUND ISSUES REPORTED. I ordered a custom splashback that arrived with incorrect dimensions. Both I and my kitchen installer faced repeated issues with the website while entering measurements. I placed a second order with the correct sizes. I clearly instructed the company to refund the first (incorrect) order and keep the second. Despite explaining this multiple times, they delayed by continually asking which order I was referring to, then ceased all communication. Weeks later, I still have not received a refund. I am financially impacted through no fault of my own. I have now contacted my card provider for a chargeback and reported the service to the authorities. Based on my experience, I strongly advise against using this service.
AVOID – REFUND ISSUES REPORTED. I ordered a custom splashback that arrived with incorrect dimensions. Both I and my installer faced repeated issues with the website while entering measurements. I placed a second order with the correct sizes. I clearly requested a refund for the first (incorrect) order and to keep the second. Despite multiple explanations, the company delayed by asking for clarification and eventually stopped responding. Weeks later, I still haven't received a refund and am out of pocket through no fault of my own. I've contacted my card provider for a chargeback and reported the service to the authorities. Based on my experience, I strongly recommend avoiding this service.
I ordered a custom-made copper-colored splashback that arrived on time. Unfortunately, two out of four corners were damaged. I reported this within 24 hours but received no response for over a week, even after confirming receipt of my email. I managed to use and conceal the damage but requested a small refund as compensation, which has been ignored.
I ordered a panel to replace a damaged splashback, but it arrived with severe watermarks on both sides. After contacting support with photos, they replaced it with another poor-quality panel. I reached out again with more pictures but received an email shortly before closing at Easter saying the production manager would not replace it. I have emailed daily and called without any response. Do not use this service; I have reported it to the fraud team and authorities. AVOID AT ALL COSTS.
I wish I had read the negative reviews before ordering! The company ignored emails and consumer rights. We ordered a splashback that seemed fine upon arrival, but when we opened it days later, it was badly damaged. The company claimed we accepted it and offered a replacement at a discounted price, which was unacceptable. After researching our rights, I explained the situation and provided legal documentation, but they ignored it. I suggested a reasonable partial refund but was disregarded. I will escalate this to the authorities. Avoid this service; they do not follow consumer rights.
Despite providing accurate measurements, the splashback panel arrived incorrectly sized. Mistakes happen, so I offered to return it for resizing and was willing to cover the cost. However, I received no contact or replies for six weeks. When I finally got a response, my concerns were dismissed with no solution offered. Do not use this service; they lack basic customer service skills.
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A complete custom splashback solution - pick an acrylic or glass splashback from 90+ stunning colours or pick your own. Over 25 years experience. Fast delivery.
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