Review Time
Never buy anything from this brand. I wanted to return pullover that did not fit and they have been avoiding to disclose process, trying lengthy sweettalking me into discount on another purchase instead.
★☆☆☆☆ Avoid – terrible service and zero communication
I’ve had a really frustrating experience with this store. After placing an order, I was told it had been dispatched but they refused to provide tracking information, just kept saying “it’s on the way.” Weeks later, I’m still chasing updates. I’ve spent £80 on my order in January and its now Feb, nothing has been delivered!!!
Customer service is practically non-existent. Emails take ages to get a reply (if you even get one at all), and when they do respond, it’s vague and unhelpful. There’s no transparency and no accountability. They’re scammers!
At this point I feel completely messed around. If I’d read the other reviews beforehand, I honestly wouldn’t have ordered. Learn from my mistake and shop elsewhere - this has been a stressful and disappointing experience.
Ordered a sweater from this company
Took 3 weeks to arrive and it is too small
Even though their website states that they accept returns, I have sent numerous emails asking to return this item and so far have received the same computer generated reply offering a discount on my next purchase.
I wish I had done my homework on this company before I ordered.
Would warn others to stay away!!
Do not shop at this store. Google needs to stop promoting scammers. They will send you clothes that look and feel like rubbish and will not let you return the items and will not give you a refund. In 2026 it is crazy that we cannot trust google to do back ground checks on the companies it prompts us to buy from. I hope people actually see this review before buying, I wish I checked. Boycott this place they will steal your money and you will be stuck.
Ordered a sweater from this company Took 3 weeks to arrive and it is too small Even though their website states that they accept returns, I have sent numerous emails asking to return this item and so far have received the same computer generated reply offering a discount on my next purchase. I wish I had done my homework on this company before I ordered. Would warn others to stay away!!
Their “refund policy” is very dishonest. I bought a pair of shoes that do not fit, and had to ask them multiple times for the return address only to find out that it is not the Netherlands address on their website but a different one in Hong Kong, which makes the shipping cost prohibitive for a pair of shoes.
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