Review Time
Frustrating and unhelpful service experience: I mistakenly entered the wrong shipping address and promptly emailed to request a change after my order was confirmed. They assured me they would notify the warehouse but instead suggested canceling the order. Since it was a Christmas gift, I chose to keep the order and insisted on the address change. They promised to update me once it was completed, but I never heard back. Instead, I received tracking details indicating my order was sent to the original address. This experience was extremely disappointing and unhelpful.
I faced unhelpful and disappointing service from the company. I made a mistake with the shipping address and quickly emailed to change it after confirmation. They promised to notify the warehouse but suggested canceling the order instead. Since it was a Christmas gift, I declined and insisted on the address change. They assured me they would contact me once it was done, but I never heard back. Instead, I received tracking info showing my order was sent to the original address. This was a highly disappointing and unhelpful experience.
I mistakenly ordered two instead of one item, and the team at the company was incredibly prompt and helpful. I was able to cancel and reorder immediately. I always shop here for my daughters every Christmas; the items are just beautiful!
I love the swimsuits from this company! They are high-quality and look fantastic. I’ve received numerous compliments from friends after sharing on social media. I also recently dealt with a misdelivered package, and the support team was quick to respond and resolve the issue. I love this swimwear!
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Bydee was born of a love of detail and design at our Founder’s family kitchen bench in her teens. Ever the creative, learning to sew came naturally. “It was my Mum who made sure my sister and I knew how to make our clothes and costumes,” Dessy says.
Market-grown and now the head of a close-knit team, Dee's favourite part of the creative process remains all about the detail. Drawing inspiration from her travels, each new collection is designed to transport our Bydee Babes to their dream destination.
Dee, known to most as Dessy Hairis, Creative Director and Founder of Bydee, formed the brand in its initial iteration in 2013. Stimulated by a swimwear obsession and her Mediterranean roots, Bydee has evolved from a market stall to an internationally recognised brand.
Making the transition to the Sydney market scene once Bydee was born gave Dessy a keen eye for trends and a strong customer base. “In the early days, I would stitch my customers into their pieces while they were standing in front of me. It gave me such great insight into what our customers wanted, from styles through to design details.”
Nowadays, Bydee and Dessy have moved on from sleepless nights sewing at a kitchen table to a close-knit team of passionate creatives sharing the same vision and evolving with the brand. Dessy is now lucky enough to travel around the world gathering inspiration and shooting new collections – in essence, living her dream of being the Creative Director for Bydee!See more
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