Review Time
Update. After finally getting through the AI chatbot to a person, they have placed the order on hold to adjust the address, which another employee in the social media channel was able to confirm. 4/5 because I still think a staffed customer service phone line is better than having to reach out on social media, and an order management system that customers can access is better. My wife placed an order and has our old address auto filled in the payment option. Thinking this was just the billing address it went unnoticed. There was no page to confirm shipping address and hitting next just placed the order. We went to the website to try to resolve the issue and were met with -An unmonitored phone line that tells you they won’t pick up. An auto reply email that tells you it’s not monitored. An AI chat bot that never connects you to a real person. A social media profile with just an auto reply sending you to the contact us page. This is one of the worst customer services that I have encountered. They might as well have a contact us page that just says ‘Kick rocks’.
Bylt makes great joggers and has excellent customer service. Moe helped send me replacements when my order was misplaced by USPS and even helped me track down the new order once it arrived. Very happy with the products and the customer support and looking forward to buying from them again.
I contacted support regarding a difference in price between an item I had recently purchased and the discounted price cost per a sale. Terry, the support specialist, was efficient and provided a credit for the difference. The entire experience was quick and appropriately resolved.
I really like the fit, and quality of all the products I have gotten from Bylt. Recently I placed an order, and the next day they had a sale, so I reached out to see if I could cancel my first order and put in a new one, but they were willing to just give me the difference I would have saved as store credit so that was really appreciated.
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