Review Time
My experience has been horrible. Items got lost in shipment. They would not refund me the money. They. Kept trying to have me use store credit and get more items. I don’t want more items, I want my money back. I even paid the extra money for package insurance. I ordered on December 22nd - it’s February 3rd and I still don’t have my money back…. This company is a joke.
If I could just rate Carol, customer service rep, then I would give 5stars. However, my session with Carol was my second one with a customer service rep. The first time involved providing the exact same information without a resolution. I was told one thing was happening when in fact nothing happened. Thank goodness for Carol. They knew exactly what the issue was and within 7 minutes, resolution! Maybe Carol should be training others. Please BYLT, hire more Carols because we love your products and realize all doesn’t happen perfectly. A good customer service rep can make ALL difference. Thank you Carol!!!!
I forgot to add the BIOS bag which is free if you spend over a certain amount. Their customer service was able to create a separate order to ship the bag directly to me! They were fast to respond and answered any questions I had. Excellent customer service!
I can’t say enough great things about BYLT Basics. Their clothing is honestly on another level — the fit, comfort, and quality are outstanding. Every shirt, hoodie, and pair of joggers I’ve bought feels premium, holds up wash after wash, and fits perfectly. You can tell they put real thought into the design and materials, making every piece versatile enough for both casual wear and workouts.What really stands out, though, is their customer service. They’re responsive, friendly, and genuinely care about making sure you’re happy with your purchase. I had a small issue with an order, and their team handled it quickly and professionally — no hassle at all. It’s rare these days to find a company that backs their products with such great support.If you’re on the fence, give them a try. Once you experience BYLT’s quality and service, you’ll understand why so many people swear by them.
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