Review Time
The experience going through the aligners treatment was amazing, everything was processed well. The staff that took the scans and the doctors assessing my progress through the app we very helpful. definitely recommend
The best customer service you could wish,
Kindness, professional, faster.
All that in general about the customer service.
My personal experience with Emilia it's been super, she always found a solution to all my request,
The best patient care someone could receive.
Like many others, I faced the same challenges. The appointment was not practical, and there was a lack of clarity regarding the care provided. After payment was made, I found the treatment process to be opaque. Communication with the clinic was difficult, and when I did reach them, they offered excuses that seemed plausible. My calls were often redirected, resulting in delays that made it impossible to keep my schedule for the visit. When they finally provided a new appointment time, it was no longer convenient for me. I have been trying to obtain a refund since 11/01, as the service was not viable, and it feels like it will take ages to secure a follow-up appointment. They consistently cite a 'contract' I signed that supposedly prevents cancellation, but how can I be bound to a service that has yet to deliver anything? Just a single hygienic appointment? How do they expect me to pay £3,000 for arranging one appointment? It's been three months with no aligners or any progress! I've raised this issue with an independent complaint service and may consider legal action.
The initiation of my retainer process took over a year. My teeth are indeed straight and beautiful, but due to the unresponsiveness from the team, I was informed via email that I would receive £150 as compensation, along with in-chair teeth whitening and retainers. However, the retainers do not fit properly, and I am still waiting for the promised compensation. They are now denying this, even though I have emails confirming it. Given another chance, I would avoid this service entirely! The staff on the phone are generally unhelpful.
The staff are fantastic, and the app streamlines everything. With various locations available, scheduling appointments is a breeze. Whenever I've needed to reach out, I just send a message through the app and get a response within a day. I completed my treatment, which took around a year, and I couldn't be happier with the results! There are still some minor gaps that they suggested solutions for, but I truly love how everything turned out.
The staff are wonderful, and the app simplifies everything. With several locations, scheduling appointments is a breeze. Whenever I needed to reach out, I just sent a message through the app and got a response within 24 hours. After completing my treatment, which lasted about a year, I couldn't be happier with the results! Although I still have slight gaps that they offered to address, I love my smile just the way it is.
I highly recommend this service to anyone. I've never been fond of dental visits, but the staff here are incredibly welcoming and make you feel at ease. The app is fantastic, making it easy to send pictures and reach out for assistance. With numerous locations available, it's convenient to visit in person when needed. I'm excited to see my final results!
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