bymiles.co.uk

4.5
4.5 Based on 201 reviews

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easi...

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Average Rating

4.5

/
5

201 Reviews

5 Star
83%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
9%

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Review Time

Satisfied customer
Not only is the actual insurance a…

Not only is the actual insurance a great idea and good value, if you have to leave for any reason support is great too, and fast in getting you any refund you may be owed plus your no claims certificate (without even having to ask).

5
Date of experience: Dec 10, 2025
CWSNFB
Customer Service at its best. Five star product, cover, premium and service.

I have just received my renewal notice from ByMiles and will be accepting the invitation to renew accordingly. Not only is the cover very competitive but the level of cover is also excellent. If and when I have had to contact ByMiles for any query, their response time exceeds all expectations and their customer service is of a level that not only other insurance providers or brokers should aspire to, but also any industry involved with customer service. They excel in every way and I am delighted to be renewing with them for my third year as one of their customers. Well done ByMiles and thanks!

5
Date of experience: Dec 09, 2025
Sian Colson
Great Customer service

Great Customer service, very helpful and friendly. I am dyslexic, so when I entered the wrong reg number, they were very understanding and helped me with a resolution fast. Thank you

5
Date of experience: Dec 09, 2025
Linda Boukadir
ByMiles

Kelly provide an excellent service when my tracker stopped working. She kept in touch, until matter was resolved. The best car insurers I've been with.

5
Date of experience: Dec 09, 2025
Khem Joshi
Very good customer service.

Very good customer service.Good n cheaper insurance.Always recommend the miles insurance company

5
Date of experience: Dec 08, 2025
Jodie
This company is so unfair

This company is so unfair, they will rob you, they will not answer calls or emails and they will gas light you. Don’t do it. It’s really not worth it. And don’t believe their estates. Their staff, if you can get through to them, are very rude.

1
Date of experience: Dec 08, 2025
Desmond Blake
Very Professional Real Pleasure!!

5
Date of experience: Dec 06, 2025
Alison Swan
This is a very poor quality service

This is a very poor quality service. If you’re miles tracker on a not working as it should, if you do not get it sorted you get your insurance cancelled. If you do no return the tracker they take £50 off your card. I am now with the AA car insurance. Actually worked out cheaper and the fee up front was half than by miles. I strongly recommend you go with a more reputable car insurance company.

1
Date of experience: Dec 03, 2025
Dr Noreen
Very good and supportive Andrew and…

Very good and supportive Andrew and Sofia both helped me yesterday to resolve the issue

5
Date of experience: Dec 01, 2025
Anna-Kay A Gayle
Great customer service

Very friendly, efficient, easy to connect and communicate with via the live chat from the website. I always feel like any questions I have is handled with care with.

5
Date of experience: Dec 01, 2025

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Business Details

  • By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

  • email hello@bymiles.co.uk
  • call 03300883838
  • language https://www.bymiles.co.uk

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