bymiles.co.uk

4.5
4.5 Based on 201 reviews

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easi...

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Average Rating

4.5

/
5

201 Reviews

5 Star
83%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
9%

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Review Time

Michelle Burgess
Absolutely excellent when you contact…

Absolutely excellent when you contact them they contact you back straight away. I’ve been with them a couple of years now and I will continue to stay. The customer service is outstanding.

5
Date of experience: Dec 01, 2025
Leonard
I've been with By Miles for 5years or…

I've been with By Miles for 5years or so and in all that time the staff of By Miles have one way or the other been contactable and have helped me immensely.

5
Date of experience: Dec 01, 2025
Sally Allen
I have insured my car with By Miles for…

I have insured my car with By Miles for many years and am so sad they are closing. They are ´the best by miles’ without a doubt.

5
Date of experience: Nov 29, 2025
Yupha Laming
👍🏼👍🏼👍🏼👍🏼👍🏼very very good 👍🏼👍🏼👍🏼

5
Date of experience: Nov 29, 2025
Mary
I have recieved great customer service…

I have recieved great customer service from Kelly. Really happy with the support I recieved on everything.

5
Date of experience: Nov 28, 2025
Miguel
Very good customer service with a good…

Very good customer service with a good user friendly App to use and view.

5
Date of experience: Nov 28, 2025
KarelT
An innovative brand

Very disappointed to learn that ByMiles is ceasing. The scheme is innovative and not only fair to low mileage users but encouraged drivers to think about how much they use their cars when, perhaps, they have alternatives. Shame. Very sad that when I seek car insurance next year ByMiles will not be renewing mine, as Aviva, the new owner will be “focusing investment on other group brands such as Aviva, Direct Line and Churchill”, no doubt more profit making and less climate change awareness.Thanks to ByMiles for their contribution to helping make the car insurance market more user friendly and encourage more thoughtful road use.

4
Date of experience: Nov 28, 2025
Mrs Kerin
Prompt Action

When our by miles box went on the blink your team emailed me asked if I could check it. I found that it had come slightly out of it's position. I did as they asked and informed them to check it again.They then replied that same day to say it had reconnected. Other wise we could have been left with not insurance cover. Very grateful for their quick action.

5
Date of experience: Nov 26, 2025
CustomerTony Hogg
I am a freelance consultant

I am a freelance consultant, so I either don't use the car or do a lot of miles, so a mileage-based insurance policy is ideal for me

5
Date of experience: Nov 26, 2025
RASH NAGAR
EXCELLENT SERVICE WITH QUICK RESPONSE

5
Date of experience: Nov 25, 2025

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Business Details

  • By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

  • email hello@bymiles.co.uk
  • call 03300883838
  • language https://www.bymiles.co.uk

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