ca-autofinance.co.uk

4.6
4.6 Based on 21 reviews

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Average Rating

4.6

/
5

21 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
14%

Filtered Reviews

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Review Time

Isla Price
Outstanding service

Exceptional service with customer support that is unparalleled. All issues addressed promptly. A great company to work with.

5
Date of experience: Nov 27, 2025
Positive review for the finance service

Here's a favorable review that you can use or adjust for the finance service: ⭐⭐⭐⭐⭐ Highly recommend! The service made borrowing smooth and stress-free. I was approved quickly, received a competitive interest rate, and was fully informed about all the details. The staff was friendly, patient, and took the time to explain everything. Payments have been easy to manage, and their online portal is user-friendly.

5
Date of experience: Nov 26, 2025
Paris Kelly
Very pleasant experience

The call was answered promptly, and the lady advisor was incredibly helpful and friendly. She even pointed out potential pros and cons regarding my decisions without being pushy or condescending.

5
Date of experience: Nov 26, 2025
Richard
Very quick to authorise

5
Date of experience: Nov 25, 2025
Simon
Easy transaction and helpful customer…

Easy transaction and helpful customer support

5
Date of experience: Nov 24, 2025
Simran
Shockingly Poor Conduct – CA Auto Finance Ignoring Ombudsman Ruling

My experience with CA Auto Finance has been nothing short of disgraceful. I financed a car in December 2024, and within months it developed serious faults. After failed repair attempts, CA Auto Finance rejected my right to return the vehicle, leaving me no choice but to escalate the matter to the Financial Ombudsman.The Ombudsman upheld my complaint on 1st September and ordered CA Auto Finance to:• End my finance agreement• Refund my deposit• Repay all monthly instalments with interest• Pay compensationMore than two months later, I have received absolutely nothing.I have called CA Auto Finance three times, and each time I’m told that “manual payments” have supposedly been made. This is simply not true. No payments have arrived, no proof has been provided, and no urgency whatsoever has been shown.This is not a minor delay, it is a blatant failure to comply with a legally binding Ombudsman decision. The level of disregard, poor communication, and lack of accountability is astonishing for a regulated financial institution.I would strongly warn anyone considering this company: if something goes wrong, you may find yourself fighting every step of the way just to receive what you are legally owed.

1
Date of experience: Nov 23, 2025
customer
Will use again

Ease of use friendly customer service no hassle arranging my loan

5
Date of experience: Nov 22, 2025
bernard chidzomba
My experience with this company was…

My experience with this company was exceptional,they were very quick to respond and processed my finance on the same day.

5
Date of experience: Nov 21, 2025
Andy
I had a very pleasant chat with Sylvie…

I had a very pleasant chat with Sylvie today who was very helpful in dealing with my query

5
Date of experience: Nov 21, 2025
Ethan Edwards
Review

Pleasure to deal with.

5
Date of experience: Nov 19, 2025

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