ca-autofinance.co.uk

4.6
4.6 Based on 21 reviews

...

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Average Rating

4.6

/
5

21 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
14%

All Reviews

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Review Time

Ebenezer Reed
Extremely disappointing experience

I had a very negative experience with this company. My identification was used fraudulently for a vehicle, and they have been withdrawing monthly payments from my bank. After I discovered this and reported it, the company refused to issue a refund, and it's been 12 months. The staff were rude and unhelpful throughout the process. I'm currently awaiting a court date to take legal action against them. I strongly advise against using this company; once they have your money, they show no concern for your situation!

1
Date of experience: Jan 06, 2026
Wyndham Lewis
Exceptional commitment to customer service

The company shows a remarkable dedication to customer service. Communication is timely and efficient, with inquiries addressed swiftly and clearly, alleviating much of the stress typically linked to vehicle finance. The team consistently displays professionalism, courtesy, and expertise, taking the time to clarify options in a straightforward manner. What truly stands out is their approach to problem-solving. Instead of providing generic answers, the advisors seem eager to listen, understand unique situations, and seek practical solutions. Whether tackling account inquiries, clarifying finance terminology, or guiding clients through available choices, the service feels supportive and well-organized. In summary, the company positions itself as a trustworthy and customer-oriented finance provider, maintaining high standards in responsiveness, professionalism, and effective resolution of customer issues.

5
Date of experience: Dec 13, 2025
A commendable dedication to customer service

The company showcases a strong dedication to customer service. Their communication is prompt and efficient, with inquiries managed swiftly and clearly, significantly reducing the stress often tied to vehicle finance. The team consistently presents themselves as professional, courteous, and knowledgeable, taking the time to explain options in a clear and straightforward way. What stands out is their problem-solving mindset. Instead of giving generic responses, the advisors genuinely listen, understand individual situations, and work towards viable solutions. Whether resolving account questions, clarifying finance terms, or guiding clients through available options, the service feels supportive and well-structured. Overall, the company establishes itself as a reliable and customer-focused finance provider, with commendable standards in responsiveness, professionalism, and effective resolution of customer concerns.

5
Date of experience: Dec 13, 2025
Amanda Long
Excellent communication

Great communication and friendly, quick service. Thanks to the representative!

5
Date of experience: Dec 12, 2025
Bryan Sanders
Swift and effective service!

The representative demonstrated maximum efficiency in updating banking details and providing clear guidance for portal registration. Polite and knowledgeable, this experience was exemplary compared to others when changing details.

5
Date of experience: Dec 12, 2025
Sibyl B.
Prompt response and friendly support

Received a quick response to my call from a very helpful representative who was quick to provide the answers I needed. Extremely friendly as well! Overall, a great call.

5
Date of experience: Dec 10, 2025
Alec Cooper
Impressive customer service

Fantastic, fast, and very helpful customer service!

5
Date of experience: Dec 09, 2025
Austin Baker
Frustrating experience

After 8 days of calling the company and its third parties regarding my missing documents and personal belongings, I have received no answers! The customer team completed an investigation, but nothing was reviewed as indicated in their report. As a customer, I feel disregarded! My car was damaged while in the possession of their third party, and my belongings went missing. The company stated they wouldn’t take responsibility since I am no longer their customer after fully paying for the car, despite these issues occurring before that.

1
Date of experience: Dec 09, 2025
asphalt32134
Extremely helpful

Very helpful service!

5
Date of experience: Dec 02, 2025
Jerri Taylor
Kudos to the representative's customer service

We have been working with a representative for some time regarding our vehicle return, and they have provided outstanding customer service. Highly recommended!

5
Date of experience: Dec 02, 2025

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