Review Time
High marks for the meditation sessions with Tamara Levitt and the Sleep Stories. Low marks for the lack of any information or explanation regarding the EMDR/binaural beats audio—how it works, how to use it.
Very low marks for ease of navigating the app/site—and I can’t find ANY instructions for app/site navigation/use!
Very low marks for the almost non-existent customer service for addressing billing issues/questions and content questions.
This may be irony at its finest. The app is supposed to provide calm yet their total lack of customer service can send your stress levels into orbit. They over charge you and you can’t get anyone to respond for weeks. I’m over them. Find another company.
I purchased a quarterly subscription but couldn't log into my account due to a non-functioning enter button. When I try to select any sound, it redirects me to a payment page. This experience feels deceptive, and I am asking for a refund.
I paid for a quarterly subscription but couldn't access my account because the enter button was unresponsive. When I open the app and click on any sound, it redirects me to a payment page. This feels like a scam, and I'm seeking a refund.
I signed up after seeing an advertisement but haven't been able to access my 'premium' content for almost a week. The support team is unresponsive via email and social media. I would not recommend it, especially for those looking to manage anxiety or stress. It has had the opposite effect, and I'm now pursuing a refund through my bank due to their lack of response.
I was charged £50 during the 7-day free trial. After using the app for 3 days, I wanted to cancel due to repetitive content. I tried to cancel through Apple but was charged for the year. It's been 4 weeks without a reply or refund after I emailed my complaint.
I paid for a subscription, and money was taken from my account, yet I still can't access the app. I have submitted three tickets regarding this issue but have received no response. Customer support is ineffective, and they still have my money.
I bought a subscription during a sale after previously canceling due to another service. I received confirmation of my subscription, but when I log in, it hasn’t applied. Customer service is unresponsive via email, and I can't cancel since there’s no visible subscription on my account. I used to recommend this service, but now I advise against it due to their lack of support.
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