cambodiaangkorair.com

Unsatisfactory service experience

Unsatisfactory service experience. They changed the flight schedule without notifying me. I purchased my ticket through the platform. Additionally, check-in only begins 3 hours before departure, contrary to what the representative assured me.

Date of experience: Jan 11, 2026

Dreadful experience

Dreadful experience. They altered the flight schedule without informing me. I purchased my ticket through the company's website. Check-in only starts 3 hours before departure, even though the representative assured me it would be 240 minutes.

Date of experience: Jan 11, 2026

Flight cancellation

Flight cancellation. No notifications provided. My attempts to reach out to them have gone unanswered. Now, I see this airline has a significant reputation for this issue. NEVER again. They ended up costing me an extra $300 for having to buy a ticket on the same day during the New Year holiday.

Date of experience: Jan 02, 2026

Avoid this airline

Avoid this airline! If another carrier is available, choose them! I booked three flights as a single booking for a tour. They rescheduled one flight to 5 hours earlier, which we couldn’t make, and refused to refund that leg, insisting we cancel the entire booking. We found an alternative flight with them from a different airport, which we booked two weeks ago. Now, that flight is listed as cancelled with no communication from the airline. Their customer support doesn’t answer calls, so I relied on email, and it took them three days to respond, stating the flight was cancelled for commercial reasons. It’s ridiculous that they can cancel two flights for commercial reasons in three weeks. Now, we have to take a lengthy transfer and book a later flight with another airline. I'm anxious about my remaining flights with this unreliable airline. Just avoid them.

Date of experience: Dec 29, 2025

Untrustworthy airline

Untrustworthy airline! What a farce. They frequently change flight times and combine flights, so what you think is a 2 PM flight might actually leave at 10 PM. By the time you find out, it’s too late to book with a reputable airline that keeps their schedules.

Date of experience: Dec 09, 2025

Cancelled flight, no refund

Date of experience: Nov 19, 2025

Fraudulent practices

This airline is a total scam. I cancelled my flight and requested a refund, and they confirmed it would take 30-45 business days. Three months later, they still haven’t refunded me and are ignoring my emails. Fraudsters!

Date of experience: Feb 17, 2025

Be cautious of scam sites

Be cautious of the scam website posing as the airline. You might think you’re booking directly, but they are scammers. Make sure you’re on the correct website if you want to book with this airline. After my experience and reading reviews, I’ve decided to go with a different airline.

Date of experience: Feb 03, 2025

Frustrating experience

Frustrating experience with this airline. I’ve consistently faced issues, especially on flights from one city to another. My recent flight was delayed from 5:40 PM to 8:35 PM—nearly a three-hour wait! This isn’t a one-time issue; my flights are delayed about 60% of the time. The lack of punctuality is a significant inconvenience, and there seems to be little regard for my time. I wouldn’t recommend this airline if you value reliability.

Date of experience: Nov 06, 2024

Steer clear

Steer clear! We booked two flights well in advance through the airline's website. A week before the first flight, we were notified it was cancelled and told to cancel the second flight too, without any explanation. We had to book last-minute flights with another airline at a higher cost. I'm still fighting for a refund and have received no responses to my recent emails—absolutely appalling service.

Date of experience: Aug 25, 2024