Review Time
My mask came with a hole in the valve as well as the valve being out of place. It’s completely irresponsible to be sending out defective masks to chronically ill people. Customer service have been useless and slow and didn’t take my complaint seriously. Eventually told me the mask is out of stock so they can’t send me another even though they are selling them on the website?Not worth risking your health over.
Ordered a selection of masks a few months ago and never got around to opening them. I recently did and was very disappointed to find they were all out of date. I checked to see when I ordered and they were all already out of date by varying amounts at the point of sale. I didn’t even know they went out of date but even so, this should be advertised properly and should at least have a decent shelf life at point of sale.
Ordered a few masks for an upcoming trip where the air quality would be pretty bad. These masks are horrible. The elastic was crumbly and the quality was that of a dollar store. Do not purchase from this company. They will send products that belong in the trash and not refund your shipping cost. Not a trustworthy company.
I have ordered these mask over a week ago and still they have not shipped. I have written to customer service multiple times but there is still no ETA on my masks. I needed these for a trip that was more than 14 days out for the date I ordered but still no one can tell me if I will get them by the or if I need to cancel the order. Customer Service is not customer serving at all. They have a separate email listed on their website for distribution but that email bounces straight back as a bad address. Starting to think this operation may not be as legit as they let on. Update: Order was cancelled. Don’t count on timely delivery.
I use my Cambridge Mask every single day, and it’s been a game-changer for managing my asthma, compromised immune system and pollen allergies. It gives me reliable protection even during thunderstorm asthma events, when the air can be especially harsh. I also wear it at concerts, markets, rallies and other crowded events.. it’s comfortable, breathable, and gives me peace of mind. As an autistic person with high sensory sensitivity I often find masks very overstimulating and uncomfortable. The high quality soft materials in this mask are a dream and I am really grateful to have found a product that meets all my needs at once. I like it so much that I’ve purchased additional masks for friends who are support workers, and they’ve all said the same thing: it’s effective, durable, and worth every cent. Highly recommend Cambridge Masks to anyone!
I brought a mask using their sizing chart it was far to large even after using drawstring allowed air gapping all around. I contacted the company by email three times two try to obtain a smaller size and did not receive a reply. I phoned and left a message twice, no reply. I would nit recommend this company
Unusable mask and terrible customer service.I ordered a size medium based on their size chart (I'm 5'7'' 140 pounds) and masks I've worn by other brands. The mask I received was HUGE- about three sizes too big. I emailed them about it, including pictures of the mask with a measuring tape and pictures of my attempt to wear the mask to show how ridiculously large the ear loops were, plus I told them that it was a barely snug fit on my husband, who is 6'2" and 280 pounds. They hardly even acknowledged the issue, then offered to send me the size small but said I'd have to pay an $8 processing fee. I had little confidence a small would work either after seeing how massive the "medium" is, and considering this mask was either defective or their sizing is wildly inaccurate, I thought it was unfair that I would have to pay even more money for their mistake. I asked if I could return for a refund instead and they just stopped responding to me.Do not order from this company. I honestly can't tell if it's a scam, or if there was some mistake made with this mask and their customer service is just atrocious. Either way, don't waste your money. I recommend using Vogmask instead. Never had an issue with them.
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Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
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