Review Time
Camden Council are the best, I have lived here over 18 years and they have always treated me and everyone I know in the neighborhood so well, thank You for looking after me Camden Council, occupational therapy are wonderful too, I love you Camden
The management of this council is deeply concerning, worsened by unhelpful staff. They fail to send out council tax notifications while imposing significant fines. Reaching them is a frustrating experience, with phone wait times often exceeding an hour. Even after settling our dues, they stubbornly maintain the penalties. One employee exhibited shocking rudeness, even going so far as to use insults. Such behavior is unacceptable. Meanwhile, our tax contributions increase, the roads remain dirty, and rates rise annually. This reflects a troubling lack of accountability and respect for the community.
This council's management is appalling, compounded by unhelpful staff. They neglect to send out council tax notifications, yet impose hefty fines. Contacting them is a nightmare, with phone wait times stretching over an hour. Despite settling our dues, they stubbornly uphold the penalties. An employee, Tracy, displayed shocking hostility, even resorting to insults. Such behavior is unprecedented. Meanwhile, our tax contributions soar, the roads remain unclean, and there's a yearly hike in rates. It's a shameful lack of accountability and respect for the community.
Are you struggling with unresolved housing repairs or problems with your social housing? Has Camden Council and it's repairs service ignored your complaints, leaving you feeling frustrated or unheard?You don’t have to deal with this alone. The Housing Ombudsman Service is there to help. They independently investigate complaints about social landlords and councils.I was in the same position—repairs left unresolved for many months (some years), poor communication, no resolution provided and no meaningful response. Every time I demanded to speak to a manager, I was ignored and my complaints dismissed.After contacting the Housing Ombudsman Service, my case was upheld and I received significant compensation for the way my repairs were handled.If you’re at a dead end, take the next steps immediately and contact the Ombudsman Service directly.This is a free service and believe me, you're only real hope of achieving a true resolution for you and your family.
So still after 26 years dealing with same repair issues not sorted . the complaints process never works as they dont even look at correct info but stress you out with fob off. As for Rents team literally Vile. never experienced such aggresive dishonest people. Facts are changed to hide thoer mistakes , miscalculations , they employ bullies who Lie and Gaslight you until you dont even know whats going on. I had a clear query that has been dumped somewhere in the circumlocution office and will never be sorted because that would mena they have to admit mistake. they clearky employ aggressive people who are prepared to bully and gaslight vunerable tenants. there is a clear problem in the recruitment team. the calibre of staff is appalling either disinterest or sadistic promotion seekers. Zero interest in People, tenants. the wrong people doing the wrong thing. same problems 26 years in and zero help. asked to be helped to move , nothing. asked for help and get bullied. Never move to Camden or try to get a reasonable answer .SCAMDEN .
i phoned accounts and was put through to switchboard, the receptionist was very polite super helpful and got me through to the person i needed to speak to, super efficient super friendly i was very impressed with the service given ,then i was put through to Wendy at accounts and well she was super friendly super helpful and got back to me with what i wanted to know it was like a breath of fresh air talking to such nice ladies keep it up Camden. Glynis Harris. Practice Manager
If I could give Camden Council a zero rating I would, but there is no option for zero. Unresponsive rude staff and a prehistoric phone system that keeps you in a sinister loop for hours. No properly working hot water or heating for years, and the plumbing contractor GEM environmental shouldn't be allowed to run a business ! Sub standard staff and terrible bureaucracy. They are an absolute joke of a council.
A corrupted Local authority run by Starmer and his gang. Toxic, corrupted and racist housing management, no mental health services in south camden. Corrupted children services, and the ex camden leader is now education minster, leading ofstead..ofcourse they will get outstanding services and outstanding schools! Scamming leaseholders, cliquey staff and management. Most employers have no qualifications including complaints department. This LA needs to be demolished, we pay the highest council tax in the country and get treated like animals!
Terrible Handling of Dead Seagull in Communal AreaI've been repeatedly requesting the removal of a dead seagull directly outside my window in a communal area that I cannot access. Housing Manager Rose advised me to contact the RSPCA—but they confirmed they do not handle removal of deceased animals, only welfare.This morning I contacted Camden Council, since it’s council-owned property. They said it's not their responsibility. So who is responsible? I feel bounced around like a tennis ball—no one is resolving this.I haven’t dared open my window for the past three days because my child has severe asthma. I've wasted so much energy making phone calls (often waiting nearly an hour on hold) and sending emails that go unanswered.Is it too much to expect that a dead bird be removed promptly? Communal areas shouldn't become my problem. I’m fed up with residents dumping food waste, nappies, bottles, even a bottle filled with urine. I reported this to ARCH and nothing changed.You're jeopardizing our health. If any harm comes to us, Camden Council and ARCH will be responsible.
Housed in a beautiful building is the only positive. Staff from Reception up are really rude - hand picked for their condescending, patronising attitude - all are foreign. Expect to wait 5 hours minimum before you see any housing staff. Ironic the tax payer pays their wages yet gets treated like something they step in on the pavement and scrape off their shoe. The organisation needs an overhaul - properly trained staff not DEI imports - people who actually want the job. Staff know they can talk to the public in the most disgusting manner with total impunity safe that they will never lose their jobs.
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