Review Time
Booked a boat trip in Tenerife through CanaryVIP and everything went smoothly from start to finish. Communication was fast and clear, and the experience was exactly as described. Great service and very professional. Would definitely book again on our next trip.
Booked a boat trip in Tenerife through CanaryVIP and everything went smoothly from start to finish. Communication was fast and clear, and the experience was exactly as described. Great service and very professional. Would definitely book again on our next trip.
I booked a VIP Balinese bed on the Five Star Catamaran and paid €230. The website showed the date in green, which clearly suggests availability. After paying, I received an email saying my booking was not confirmed and still had to be approved by “local operators.” Later they told me the beds were not available at all for that day.This shows their system does not check real-time availability. It allows customers to pay for services that do not exist, and only afterwards do they inform you the booking isn’t possible. That is misleading and simply bad business practice. Any professional booking system should only take payment after availability is confirmed, or at the very least make it clear before checkout that payment is only a request pending approval.When I asked to cancel, they told me the money was “only on hold and not charged.” That was not true. The money had already been debited from my account. Later I even received an official refund confirmation email, which proves it was taken and then refunded. If it had truly been “on hold,” the amount would have been released the same day automatically. Instead I was told it could take up to 10 days to see my own money again. That is unacceptable.The result was stress and wasted time. Instead of enjoying my holiday in Tenerife, I had to exchange messages, worry about €230 missing from my account, and wait for a refund of a service I never received. A holiday is supposed to be relaxing, not spent chasing your own money and questioning misleading explanations from a company.In the Canary Islands there are many trusted operators, who provide instant confirmation with real availability. They don’t charge you unless the service is guaranteed. That’s how it should be.My experience with CanaryVIP was the exact opposite: fake availability, payment taken without confirmation, misleading excuses afterwards, and a long wait to get a refund
I went on the catamaran trip to see the dolphins, and that part was fine. However, I didn’t like how the boat seemed to be set up just to squeeze extra money out of people: for example the issue with the sunbeds. There are sunbeds available, but it’s not stated anywhere – neither on the website nor on the sunbeds themselves – that they come at an additional cost. The unpleasant surprise comes when, after settling on a sunbed, someone comes around with a card reader to ask for payment. I find this behavior unclear and not very transparent.
it's barely a tour they only stop you half way to take pictures of your going in circles for about 5 minutes. Man on the boat was rude and aggressive and spoke to me very bossy. It is most definitely not beginner friendly as we(beginners) got left far behind the "tour guide". Also had no help from them when the waves were large and choppy would not do this again with this company for jet skiing or anything else nothing like it's listed on the website
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