Review Time
Complete lie, the photos allude that there is privacy offered by tree coverage and a wide space when in reality the hut is basically built on the road with wide windows showing you off to passers by, unsure how anyone would feel comfortable taking an outdoor shower or enjoying the hot tub here…. And the customer service is an absolute disgrace wouldn’t assist at all. £555 wasted on this property…. And I cancelled! Please avoid Ffyone Bach, it is not the tranquil dream the website alludes toFollowing the below feedback, I am yet to be shown any images that disprove the condition and location of the hut, they use”there’s a road that runs along the edge of the site” to get away with it, but I would consider the ‘site’ the field it’s located in, especially when the photos on the advert completely hide the road and appear the ‘site’ to be surrounded by reams of trees… the most disgusting company I’ve had the displeasure to deal with, it speaks volumes when 63% of the ratings are 1star
Couldn't be happier.Booked a couple of days in a beautiful cabin in Cornwall. The hardest part was deciding where to go with so many places to choose from. I felt compelled to leave a review as in my opinion a lot of the 1 star reviews are extremely unfair.We had a great experience with canopy and stars and the owners of the cabin. we are already planning our next trip.
We got given money towards this for a wedding present and I was really excited. Covid hit so everything was cancelled, but I had a limited time to use it. Then Storm Arwen hit on the weekend we were supposed to go so had to cancel and lost 25% deposit of what was a present to us. It is extremely expensive with no flexibility at all. We got given some of the money back as bank transfer and some of it in vouchers (I severely regret not just getting all the money back, but it was a present so I really wanted to use it) and I was nervous to rebook because I didn't want to lose anymore money on bookings that might need changed due to unforeseen circumstances and now the voucher has run out so I lost all the money. If there was more flexibility in bookings then I would have probably felt more comfortable using it. Really sad as it could be so amazing and a lot of the properties look great.
DO NOT BOOK WITH THIS COMPANY!My partner booked without reading the cancellation policy. His mistake. If you cancel or request to change dates WITHIN 10 WEEKS they only offer to try to re sell the dates. Minus a £50 admin fee. Otherwise, you'll lose the full amount of your stay. Bearing in mind they take full payment before the 10 weeks also. Life happens. Sometimes plans have to be changed and they do nothing towards customer service. Having worked in hospitality all of my career I have never heard of such a ridiculous policy. AVOID AT ALL COSTS!
We were given a large amount of money before covid in canopy and stars vouchers for our 40th birthdays. We had a property booked but we’re not allowed to travel due to covid restrictions. Canopy and stars send one email letting us know we should re book. In the body of this email was somewhere it said ‘rebook with one week!’ I didn’t contact them as everytime I went on there were very few options when I could go, and continuing uncertainty meant I wanted to wait. When I finally contacted them they said I had used my vouchers on my booking. I explained no one could travel then but they said as I had not contacted them they had held the booking and my vouchers had been spend on that trip…even though it would have been illegal to go! They totally shut me down on my requests and just blamed me for leaving it so long. A horrible and upsetting experience. I need to report it formally to ensure other people’s money is not just taken in this way.
Nice properties, however terrible website and customer experience. I was kindly gifted vouchers for C&S. The website doesnt accept them - customer service are unable to apply them. The way they manage this is to take payment and credit is back - unacceptable process and totally defeats the point of a voucher. I wont be using them again
Search function doesn't work properly. When you select a date it stills shows properties that don't have a availability, wasted a bunch of time shortlisting places we liked the look of to find none were available. Will just use Airbnb or booking.com
I booked to stay at Squirrel’s Nest Treehouse through this site,great experience booking easy site to use. We have just come back from our stay and WOW, what an experience. Please don't take into account the bad reviews, try for yourself you won't be disappointed. Yes it's not big but it's a treehouse and shows you on the website the pictures. It's all about the experience, and people want the experience but don't want to pay for it. Watching the squirrels running along the branches of the trees whilst lying in bed is Amazing. The BBQ was a fantastic experience. I would recommend it to anyone.
The way canopy and stars works and their inconsistent standards for the properties they manage is slightly confusing. Looking at the pictures on their website, it would be easy to assume that their standards for choosing properties would result in a positive experience every time. Wrong!! One railway carriage I visited was dark, cold, no lock on the door. Swarms of flies were a constant addition to the break. Upon investigating the toilet area, it became obvious the source of the problem. The “toilet” emptied into a green wheely bin dustbin with no lid on. It was foul, and this was right next to a sink and shower in a dilapidated wooden structure.
Claim your business profile now and gain access to all features and respond to customer reviews.
We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
securescreeningservices.com
www.soanydeals.com
sylvesterhenry.com
berondi.com
swapfiets.nl
fabhq.co.uk
uniquecbd.co.uk
smartlearner.com
www.dropchef.com
themossway.co.uk
