Review Time
This website is the worst I’ve came across in a while. The experience is awful and they’ve clearly not thought about the customer journey. I have a budget of £200 per night and want to travel in spring, but there are no filters for dates and price. Prices are indicated as “starting from” and when you select the dates it actually doubles, which is useless. So you have to look through 30 pages of places that don’t apply to you and you can’t afford, feeling miserable, hoping that you can find something. And after 3 hours, I’m drained.
I stayed at the Hansel cabin. I booked this for a "offgrid" "away from everyone"First things first, in the hot tub, you find your over looked by another cabin. I mean the window of the other cabin (remember you booked a cabin in the middle of nowhere) is looking at you.Want to light the firepit? Look up because your being watched by the other cabin above you.Want to have a wander around. Your being watched.Get used to feeling not alone or away from anything, because your parked next to another money making shed.I booked this thinking I'd be away from every one, in the middle of nowhere. I might aswel just booked a caravan on a site. Honestly worst money I've spent. Baring in mind it's not cheap. Highly disappointed, lied to. Robbed Honestly. I was shocked when I saw a cabin not 20ft away looking down on this one. Just another money making 'campsite'Joke.
We booked a treehouse with company and unfortunately my son ended up in hospital a day before with ruptured appendicitis. Ended up in hospitalWe contacted the company any asked if we could move our dates as no fault and even offered evidence of my son in hospitalThey point blank refused refunds or transfers I would not book again due to the poor compassionate nature of this company we have lost our holiday and our money
All my bookings with C&S have gone fantastically and the places have always been quirky and delightful - a little slice of serenity. 4 stars because although C&S allow for last minute bookings, their hosts do not always seem geared up to take them - our last stay couldn’t provide any of their dinner hampers and we only found this out on arrival.
We had a wonderful stay at The Corner House in Herefordshire. The most beautiful views from the house whilst soaking in the wood fired hot tub. We will most definitely be using Canopy and Stars again as we love the look of the places available to stay through their site and have had a great experience with them so far!
Stayed at Honeydown,Place: Dormouse, HoneydownOwner: John and Sarah MorrisCheck-in: 28/07/2023Check-out: 30/07/2023Unfortunately, I was left very disappointed. The pods themselves were adorable visually and appeared to be snug, but the reality was that they were very damp and cold, with big gaps in the structure, requiring the fire on all the time to be comfortable.The structure of the pod was made from thin plywood in a dome-like shape which meant that when it rained, even just a little, the noise was overwhelming. It was not a pleasant experience and made sleep very difficult; not ideal for a relaxing forest retreat. My real complaint is that on the second night (29th July), there was a festival in the field opposite us with extremely loud music until the early hours of the morning (past 1 am). I had to phone 101 to complain, and we texted the owner to ask if there was alternative accommodation as it was unbearable. We did not get a moment’s sleep. All in all, it was a very disappointing experience. I am looking to arrange a refund for the second night as that was unacceptable.Regretfully, I requested a refund for the second night's stay. It truly was awful to be stuck in a field with really loud music playing nearby in a wooden dome that, if anything, amplified the noise until very early in the morning. We booked for a peaceful experience. we received the exact opposite. The request was denied. it's unacceptable to sell an experience based on a peaceful, idyllic experience and to have to be subjected to that. the owner heard the music when we arrived ( as they set up and tested it). He assured us it was a "brass band". It clearly was not a brass band, and it makes me wonder that he knew what it was and lied to our faces on the first night. it is extremely dishonest and very worrying
My partner and I have booked through Canopy & Stars on four different occasions over the past three years and each time we've had a brilliant stay! We've stayed in a variety of locations: once in Scotland, once in Cornwall and twice in Herefordshire, with the most recent being in July this year.Booking has always been easy, information shared ahead of time and all the accommodation has been great. We love the options available, and how each stay is unique. We'll definitely be booking again!
This company was really awful when we had to travel to Canada to see my dying father the day before our Canopy and Stars trip. We emailed them as soon as we could, hoping to move dates at least or maybe have a credit for one of the nights we had booked, but no one was kind or helpful. I think the words, "I'm sorry to refer to the terms and conditions at a time like this, but if you refer here..." were actually used in their response. It sounds like this isn't an uncommon experience with them. They've got great marketing, but I wouldn't throw my money away with them again.
I booked a trip in November 2022 for May 2023, I cancelled it beginning of Feb due to a change in circumstances, before their 10 week deadline. The company has held the first payment £262.50 ever since and are refusing to refund it. The money has been completely wasted. No compassion from the company, I need this money back urgently. I have never experienced anything like it, I'm surprised this company is still in operation. With their level of customer service it likely wont be for long
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
