Review Time
We stayed at Fallow Treehouse. Whilst it was overall good (comfy bed, good bedding, huge outdoor bath on balcony) we would not return. The four treehouses (currently) on site are not private at all. The access track was directly in front of our 2 large bedroom windows and balcony, and the bath balcony had curtains around it so you weren't seen by 2 of the other treehouses - completely spoiling the idea of bathing under the stars that we had so been looking forward to. Our treehouse had a number of cleanliness and inventory issues when we arrived which was unacceptable particularly during these Covid times. These issues were partially dealt with quite quickly and professionally by the owners. TBH, I'm not surprised that there were some issues as there are only 2 cleaners to service all 4 treehouses on each changeover day (11am till 3pm) which is only just one hour per treehouse (2 of the treehouses allow dogs). Things are bound to be missed, but at the prices charged, everything should be perfect.As requested by C&S following our stay, I did write a review, but noticed that it had not been uploaded to their website. When I asked why, this was their response"We do not publish 100% of the feedback we receive on the website. We are not an impartial listings site, like tripadvisor or booking.com and as such, we don’t rely on guest comments to help people decide where to go."So, in conclusion, CAVEAT EMPTOR - aka BUYER BEWARE! C&S will never publish anything remotely negative about a property so you may want to book with companies that are completely transparent.
I had booked a holiday but unfortunately it had to be cancelled because of Covid restrictions. I was contacted almost as soon as the new restrictions were announced by the Government and offered a full refund, which I received in 3 days. Although it was disappointing that the holiday was cancelled, they did all they could and were helpful and proactive in how they dealt with it.
We booked a short break with C&S to stay in the Ferry Waiting Room located at Mohr Hotel, Scotland. We experienced difficulty getting the wood stove to light when we arrived which was frustrating as we told it would be lit upon arrival. Over the course of the next 24 hours the weather worsened and we need to warm the children up & dry wet clothes. We asked for assistance as the wood provided was damp & treated posts etc from the estate which is unsafe to burn in a wood stove. No help was given. Soon, black suffocating smoke began billowing into the bothy, setting the carbon monoxide detector off. Despite asking for assistance, none was given and over an hour later, the alarm was still going and we worried about our children’s well-being with the intensity of it all. With night falling soon we decided to pack up and leave for safety. C&S put the responsibility back with the hotel and there has been no support for a refund or compensation for our damaged clothing and belongings. They seemed more offended we’d complained than concerned about safety. Avoid at all costs.
The company Canceled our holiday twice with about a week's notice with no offer of a refund and can only rebook a year later. They have no regards for fair trade or customer service. Once they have your money they don't care. Very difficult to communicate with. Bunch of money grabbing work dodging scammers.
We have recently had a bad experience with Canopy and Stars. We tried to alter a booking, after the local area moved to Tier 3 Covid risk, but we were met with an inflexible approach. Canopy and Stars referred to themselves as follows "...we are a booking platform and the contract is with the owner after booking and we are not able to enforce how the owners chose to interpret the guidance..." Very disappointing experience.
I was a big fan of canopy and stars until we had to cancel the booking for my 30th birthday due to my partner being called away on a family emergency for an number of months. This alerted some obvious flaws in the cancellation processes. The booking was made 5 weeks before we were due to attend the accommodation. We contacted canopy and stars 4 days after the booking was made, a month prior to the date due to check in. We advised the situation and asked how we cancel the reservation. We have been advised we will only receive a refund of 75% of the amount paid IF the property is rebooked and if not we will not receive anything. To add to this we have to contact the company to check if the property has been rebooked other wise they will just keep the money paid for the booking. I am happy to pay a fair fee for the cancellation that is completely reasonable but this whole situation totally stinks, poor company policies not fit for purpose. This does not represent the brand well at all and even worse it does not represent the small businesses who build and create the fantastic pieces of accommodation. I am not able to be with my partner for my 30th birthday, who is having a rubbish time after being called away and to make it worse I have to pay for accommodation we aren’t able to use in 4 weeks time. Perhaps I should market the dates and accommodation in this review at least then someone else can enjoy it and I would get a bit of a refund.
We booked a stay at Loveland Farm with Canopy & Stars this summer, after moving it from earlier in the year due to covid, and I can't fault the service. We were able to move our booking quickly and easily. I called to ask about the beds for our kids and the lady I spoke to was incredibly helpful and knowledgable about the place. We had a fantastic stay and I will definitely book again.
Quality of accommodation and details of each letting are good. The search system is not very user-friendly in comparison to other similar sites. The ability not to search for specific dates for a lot of properties is particularly frustrating. Haven't had any issues once properties have been booked however.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
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