Review Time
I ordered 2 art pieces & thought the price was very good, especially for being framed. Problem was, they weren’t framed. You go to the site, you click on a picture you like, you select a size & ‘with frame’ & then you pay. Unfortunately there is nothing there to indicate they are DIY……. UNLESS you click on read more & go to the very last line. The frame itself is cheap wood & compressed cardboard for the perimeter with absolutely no center support. I was very happy with the canvas paintings themselves, but I would never have paid additional money for the quality of the DIY frame. My pictures are now at Michael’s where they will be properly framed. I felt the site was intentionally set up this way & somewhat deceptive. I have responded to the company & would hope that they would credit my account for the additional price they charge for ‘framed’ which would be $30 for each picture ($60). Ord#54617
⭐️ 1 out of 5 – CanvasCastle: Misleading, Rude, and UnreliableOrder Placed: June 8, 2025 (invoice shows June 9)Paid: $100 for a 55”x 28” canvasShipping Delays & Phantom Tracking - I received a tracking number on June 14, but as of June 18, 8:53 PM EST, FedEx still shows only “Shipment information sent” — no actual pickup or transit scan.* This is a common complaint: other customers regularly report FedEx/UPS labels issued days (or weeks) before actual shipment ([reddit.com][1]).Misleading Location & Fulfillment - The website lists a Miami, FL address; Trustpilot shows New Zealand; reviews mention shipping out of India — all without clear disclosure. *Many customers confirm shipments are actually printed and sent from India, despite suggestions of domestic fulfillment.Poor Customer Service & Tone-Deaf Replies - My direct inquiries—“where’s my package?”—went unanswered or were deflected (“refer to FAQ”).* When I pressed further, I was rudely called “anxious” and told to “relax” in a condescending tone. Here is their most recent reply to me: “I'm so sorry you're having such a hard time, we've never had a customer like you before. I'm so sorry you're so wound up and anxious over a simple online purchase. If there was something I could do to you to calm you down I wouldIn regards to your continued anxiety1) The Support team is in the USA, yes I am in Miami. I have no idea where you got our NZ Finance address from but that's a very unusual thing to write about2) I'm not sure how else to keep telling you but when you're order has finished transit it will be scanned for delivery. You will wait for your order like everyone else3) Again Sharon, I'm not an anxiety expert, I can't help you. I'm sorry4) And again, your order will arrive without issue within the advertised timeframePlease stay safe and relax. This will be our last communication with youKind regards, CC”* That matches reports of rude, dismissive behavior where customers are blamed or ignored ([reddit.com][1]).Product Quality & Consistency - online reviews indicate varying print quality and frequent damage: “Product arrived damaged after shipping from India” and no replies after multiple contacts ([slickdeals.net][2], [reviews.io][3]). * One user received the wrong product entirely, with no response via contact or social media . * Other reports mention warped frames, faded colors, or poor framing/gluing ([slickdeals.net][2]). Misleading Marketing Claims - The company often touts itself as "one of the world’s largest canvas companies," which appears to be unsubstantiated marketing fluff. It doesn’t appear in credible industry rankings, and many customers doubt the claim ([starevaluator.com][4]).Bottom Line — only order with them if you want: phantom tracking numbers and phantom shipments, opaque offshore fulfillment disguised as domestic, dismissive and unhelpful customer responses and reported poor print quality and damaged goods. Recommended Actions for those also swindled: 1. **Initiate a chargeback or dispute**—multiple customers say that was the only thing that got a meaningful response ([reddit.com][1], [sitejabber.com][5], [slickdeals.net][2]).2. **Document everything**—save all emails, screenshots, and timestamps—should you need to escalate to your bank or a consumer protection agency.3. **Post honest reviews**—your detailed experience can help others avoid this.4. **Explore alternatives**—services like Prodigi and Printify are often recommended for quality, reliability, and better service ([reddit.com][1], [reddit.com][6]).Final Verdict - Avoid ordering from CanvasCastle unless you're comfortable with massive delays, uncertain shipping, and poor customer service.** I spent $100 and got nothing, not even a clear answer. Don’t let them ghost you—dispute the charge, warn others, and go with a more reputable provider.I tried to list links referenced above but Trustpilot doesn’t allow links.
DO NOT BUY FROM HERE!!! It is a scam. I ordered a canvas for $130 and what I got was a cheap poster. Zero detail provided when purchasing. I attempted to contact support and they provided zero help and then wouldn’t respond. So many options out there avoid this company.
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