Review Time
I am very disappointed with my experience. The website says that the canvas comes with an inner frame. But mine was delivered and did not include the frame. When I inquired, they wanted to charge me twice as much for the frame as I had paid for the canvas. And their customer service really didn’t care that I had an issue. Very disappointed.
Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of our building and are greatly needing artwork for our building. With cuts to Medicare and Medicaid funding, our budget has taken a huge hit and we would be extremely grateful of any opportunity to win the $1000 giveaway to our organization!
This company is terrible. I wrote to them about problems with their absolutely terrible instructions for the DIY frame and their response was unreal. Not surprised as many of the reviews on trustpilot say the same thing. Stay away from this company. THEIR REAPONSE:They say I can only return it if I take down this review. Also, wants me to ship it back to New Zealand! This company represents themselves as a USA based company. Again, STAY AWAY!MORE REPONSES FROM THEM:This morning I woke up to an email from them threatening to post my personal information on this review (which they did in their response below) AND threatened to contact my employer. Then called me ugly (lol). I have contacted TrustPilot, and spoke with local authorities of the address on their site (which i am assuming is a front). Also contacted the FBI and had a great conversation and shared all details, all emails with their threats. This person should be in jail!
I had almost the exact same exchange as Kate below. They threatened to email my employer and say that I was racist and sexist. This is one of the absolute worst companies I have ever dealt with stay far far away. I’m sure they will write some BS response. Reality is they should be shut down from advertising on IG and FB. EDIT: This reply is the same as all the others. On Tue, Nov 11, 2025 at 5:49 PM Canvas Castle support@ canvas-castle.com wrote: Okay we've found the contact details for senior management at your company. We're going to be forwarding them your racist and homophobic emails you sent in the other email thread. How does that sound you little racist? You have 12 hours to change your review or we'll be forwarding them your
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