Review Time
Ordered 2 big format canvas (47x70). Shipping was fast and received intact but the quality is poor. You can see the pixel in the picture. Low resolution printed on canvas to big for the resolution. Would probably be ok on the highway but not in a house.**** update. They don’t want to do anything until I delete this review, told them I would update once problemIs solved they said they would not contact me
The prints they sent were blurry and the wooden DIY frame is garbage. Not worth the money I paid IMO and customer service wasn't helpful.Their reply below is bogus. I have an email where they are literally insulting me because of this review.
So after some investigation this company is fraudulent! Complete scam! Even their positive reviews are fake! I had made a large purchase and the quality and size were nothing remotely close to what they advertise. When I called them to do a return they argued and used foul language to basically fck off. When I told them I was going to leave them a bad review they searched my email and realized I was a business owner and left me a “fraud review” on my business! Then the rep emails me telling me that I should check on my reviews for my business and threatened me that he would target me unless I took down the review I left them. I have to to dispute those reviews and still had to report this to my bank to get my money back! Very unprofessional and shady company! BUYERS BEWARE NOT TO DO DO BUSINESS WITH THIS COMPANY!! They are from India and there is nothing we can do from the US to have them regulated! COMPLETE FRUAD!!!!
Ordered a print on the 9th of the Dec. 2024. Here it is the 11th of Jan. 2025 and I still have no print. I have sent several emails and was told it was just processed for delivery, but gotten email updates almost a month ago that the items was on the way. Customer service was super short, dismissive and sarcastic. I have to now dispute this with my bank bc I don't think it will ever arrive.. THEY DON'T OFFER REFUNDS FOR A REASON
This company has the best customer service. I had a delay receiving the order and they reached out to me before I could to say they were resending my product. I will defintely order from them again. In a world where customer service is often not great they were awesome. Highly recommend.
I had been looking for a LARGE canvas for my living room wall. The last artwork I bought was laughable on the big, blank wall. Canvas Castle came up on my targeted ads and I was skeptical at first. The prices were cheap. I wanted the largest size available in a beautiful poppy picture, but there was no frame available for that size. It said to email customer service for a custom frame order. I figured that would be a good way to tell if this was a real company with real people or not. Not only did they respond within a day, but they set up a link for me to purchase the frame whenever I was ready. Yall. The frame was shipped with my canvas and you cannot convince me that it was not made a bazillion times before. All the pieces were the precise correct size, unlike when you order furniture online and hope everything lines up correctly or close enough for you to force the piece together. It took me and my husband about an hour to assemble the frame and pin the canvas on it. The link included with the frame did not work, but I was still able to find the tutorial video by searching Canvas Castle on YouTube. I could definitely put another one together much quicker now. I need to print out pictures of my kids to hang on the walls, but I may just keep buying canvases from here instead. 😂
Read carefully, frames are for you to put together yourself. Quality of print is not very good. I guess, in the end they don’t technically lie but if you expect to receive something you can directly hang, go to another website. You can’t return the product unless something happened to the package („all sales are final“). They treat customer service as a joke only telling you to read their website.
I purchased some graffiti prints for my young family and they look amazing. The canvas and print quality is better than expected and the packaging was perfect, no damage in transit. The selection of prints is amazing too.. Thank you Canvas Castle, I recommend your site to family and friends..
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