canvas-castle.com

4.2
4.2 Based on 260 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

260 Reviews

5 Star
72%
4 Star
6%
3 Star
2%
2 Star
2%
1 Star
18%

Filtered Reviews

Filter Reviews

Review Time

Teresa
I’ve not purchased anything yet but the website is easy to navigate

I’ve not purchased anything yet but the website is easy to navigate and has an excellent search option. The photos included in the reviews helps very much! As soon as I move into my new home I will be ordering!!!

5
Date of experience: Feb 01, 2025
MaxlaCreme
Quirky, Funky, Spirit Lifting

Quirky, funky and sure to lift your spirits every time you see the art on your walls. Guests regularly comment on the great art that has lifted our house to art-gallery levels. So many ask where they are from, and we have no hesitation in recommending Canvas Castle. Every one is a gem.

5
Date of experience: Jan 30, 2025
mithunc
Waste of money!!!

Waste of money and scam!!!Cheap flimsy quality wood with no glue. On the sales pages says nothing about DIY frame. Customer service beyond a joke. Avoid avoid avoid!!

1
Date of experience: Jan 27, 2025
DONT WASTE YOUR MONEY!!!

DONT WASTE YOUR MONEY!!!! They send me the wrong one and now they are sending me a lot of email’s calling me the most horrible things just because i asked for a exchange!!!

1
Date of experience: Jan 23, 2025
enfantsLV
Canvas Castle.com Canvas Castle.com 52687 They do not exchange, do not accept returns, do not RETURN

Canvas Castle.comI bought a painting and added the frame, but I received a sheet of paper with very bad wood to mount it, and due to the quality, it will look horrible, weak wood, with a bad finish, so I didn't even touch it, I contacted them to return it and buy something better, it's not a serious company, see all the reviews, the problem happens the same, the material is of poor quality, there is no way to return it, and the service is rude, aggressive, humiliating, and you lose your money. Horrible, don't buy it and we have no right to exchange or return it, I will have to seek legal rights, stress! The communication is terrible, rude, humiliating, THEY DO NOT ACCEPT RETURNS, you lose what you paid for, the quality is very poor, but the worst is the service, the humiliation, don't buy, I have a headache, the person is arrogant, has no consumer rights, the product is different from the pictures, I warn you, if I had spoken to this person who answered the emails I wouldn't even access the website, it's better to lose the money, HE TOLD ME to give 5 stars, he made me delete the previous review, I thought he would exchange the screen, or accept a return, but he humiliated me. Last response from Castle.com:“ Cristina, if you have any reading disability, they need to send us an email, we are not qualified to talk to people with your IQ. Do you have a caregiver we can talk to? This is not a company, it must be a scam, crazy, criminals, swearing. Disrespecting the customer, I just wanted my screen like in the picture, or to return this garbage I received.update after complain: “ Cristina no one is going to respect you, we only treat morons disrespectfully. You sadly fall in this category, it's up to you to work hard to gain a level of competence and intelligence that people respect. Take this as a harsh lesson learnt - you now know you're stupid, but you can only go up from here. Read simple books, watch online tutorials, and you can climb out of this “ yes, the email is the same as the answer in the commentsLast e-mail 📧 suport Canvas Castle: “ You stupid old ugly B..ch We're posting your personal details under your reviews, enjoy And If you don't take your reviews down we'll be leaving bad reviews for your friends businesses on Google calling you out “

1
Date of experience: Jan 22, 2025
Greg H.
Affordable

Affordable, brilliant art work perfect for interior decorting on a budget. Love it.

5
Date of experience: Jan 15, 2025
EL74
The art is inspiring

I love all the canvases and have been staring at the art for a while, everything on the website is awesome and so colourful and inspiring. Lets go Canvas Castle!!!!

5
Date of experience: Jan 13, 2025
Warren F.
I like the variety of choice and the…

I like the variety of choice and the different sizes of your canvases. The discounts are also good. 

5
Date of experience: Jan 11, 2025
Carol F.
The quality of the print was terrible and customer service is RUDE!

The quality of the print was terrible and we did not want to put it on our walls. There was also an oil stain on the print and the company claimed that the oil stain was part of the image and they were very rude to me. When I asked for a refund, I was told all sales were final, even with all the issues and offered me another shit replacement product. Canvas castle is scamming their customers, selling low quality artworks and then running off with the money.The customer service rep then became extremely rude and said I wasted his valuable time and that it was extremely disappointing for him as apparently the oil stain was meant to be on the picture.When I wrote this review on trust pilot, I was told to take it down and they would send me a new product if I did. When I told him I would never take it down, he said thanks for the money, it would be better spend on a therapist next time. Just wow!All the bad reviews are of similar experiences and you can tell that the positive reviews are fake. They need to be shut down!This is not the right thing to do your customers and I will never shop with them again. It is illegal not to offer your customer a refund in Australia if there is an issue with the product, so I will be reporting this.

1
Date of experience: Jan 09, 2025
Percy C.
Low quality large prints.

Pixelated resolution on large format images. Clearly blown and stretched. Also very dull colors that don’t pop as they do on their website. Low quality prints. Look elsewhere for your decor desires as all sales are final. Which should also serve as a sign to you. Can’t comment on the DIY frame as I just tossed the garbage prints when they denied a refund since I’d prefer not to look at them. They offer replacements but that is pointless.

2
Date of experience: Jan 09, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More