Review Time
Cardpointe is a scam. Do not use. They have been changing me a "Non compliace" charge for months. (My bad I thought it was something else because the name on the charge had NOTHING to do with Cardpointe or therapynotes.) They have refused to refund or credit the account stating that it is a valid change since it was stated in the contract (on page 300 something...). Customer service is non-existant. I asked to speak to a manager, but there were "none available". DO NOT USE THIS COMPANY.
CardPointe provides terrible customer service. They only have one rep is is any good and her name is Mary Sweeney.
Brian Flock is their sales rep and he will flat out lie to you and he promises that everything will be wonderful and then everything is horrible.
If you are a business owner and love frustration then this is your company. However, if you like proper customer support then I would suggest trying one of the many other options.
CardPointe provides terrible customer service. They only have one rep is is any good and her name is Mary Sweeney. Brian Flock is their sales rep and he will flat out lie to you and he promises that everything will be wonderful and then everything is horrible. If you are a business owner and love frustration then this is your company. However, if you like proper customer support then I would suggest trying one of the many other options.
Scammers. I canceled my account so I would not get charged a certain fee. 3 weeks later my account is charged even after I had not been with them for 3 weeks. They are not answering my calls and keep giving me the run-around. Their “managers” aren’t there when I ask to speak with them. DO NOT DO BUSINESS WITH THIS COMPANY. Plenty of other good merchants to go with. Very disappointed after being treated like this after being a loyal customer for 2+ years.
Missing money and dealing with the worst customer support. Being transferred between departments. The device took my $9,000 in transactions and has not deposited in my account. I am calling in and clover keeps telling me that I need to speak to cardpointe. Cardpointe tells me I need to talk to clover.. save yourself from this headache and just avoid cardpointe all together
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