Review Time
I placed 2 orders some time ago. I paid extra in order to be able to receive prompt or updated information about my orders.
One of them never arrived, I had to be sending emails to inform about my missing order. I was not pleased with the fact of paying shipping and certified mail and never having received my products. The address was the same...
On November 25, I received a fluid foundation corrector that expired the same day, which is unacceptable. I contacted the service and provided the requested pictures, but I have not received any further communication despite following up. It has now been over a week. Very disappointing customer service.
Initially rated one star, but after receiving my shipment, I am giving three stars to reflect the hassle and time involved in getting the package. It arrived without my name, complicating pickup. Communication with the service was poor, and the tracking numbers in a no-reply email were not helpful. However, I did receive my package, which is why I am giving three stars.
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The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery.
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