Review Time
We have had an incredibly frustrating experience with Carter Jonas regarding the return of our tenancy deposit. It has now been over TEN WEEKS since we checked out of the property, and despite repeated follow-ups, our DEPOSIT HAS NOT BEEN RETURNED.The agency has raised several unfair claims against our deposit:Window Key: They are demanding £120 from our deposit for a key that you can buy on Amazon for less than £8.Induction Hob Crack: They claim we caused a crack on the hob but have provided no evidence to support this, ignoring the possibility of a product fault. They tried to charge £760 for replacement even though the hob only costs £440.Communal Hallway Damage: Despite having no proof that we caused any damage (and it not even being part of our tenancy agreement), they are trying to deduct over £300 from our deposit for scratches they have not even given us photographs of.
We have had an incredibly frustrating experience with Carter Jonas regarding the return of our tenancy deposit. It has now been over TEN WEEKS since we checked out of the property, and despite repeated follow-ups, our DEPOSIT HAS NOT BEEN RETURNED.The agency has raised several unfair claims against our deposit:Window Key: They are demanding £120 from our deposit for a key that you can buy on Amazon for less than £8.Induction Hob Crack: They claim we caused a crack on the hob but have provided no evidence to support this, ignoring the possibility of a product fault. They tried to charge £760 for replacement even though the hob only costs £440.Communal Hallway Damage: Despite having no proof that we caused any damage (and it not even being part of our tenancy agreement), they are trying to deduct over £300 from our deposit for scratches they have not even given us photographs of.
Sold a property with Carter Jonas Marlborough. Fred Ponsonby and the team were fantastic. They discussed options up front and we agreed pricing and marketing plan. Fred managed us through a complex chain to reach a sucessful conclusion. Communication throughout was excellent.
Sold a property with Carter Jonas Marlborough. Fred Ponsonby and the team were fantastic. They discussed options up front and we agreed pricing and marketing plan. Fred managed us through a complex chain to reach a sucessful conclusion. Communication throughout was excellent.
Tanya was incredibly helpful in assisting me with finding the perfect apartment for my stay in Oxford. She was always available, kind, and guided me through every step of the process—from suggesting suitable options to helping me finalize the contract. Her professionalism and dedication made the entire experience smooth and stress-free. I truly appreciate her support and highly recommend Tanya Hall to anyone looking for a reliable and knowledgeable agent.
Tanya was incredibly helpful in assisting me with finding the perfect apartment for my stay in Oxford. She was always available, kind, and guided me through every step of the process—from suggesting suitable options to helping me finalize the contract. Her professionalism and dedication made the entire experience smooth and stress-free. I truly appreciate her support and highly recommend Tanya Hall to anyone looking for a reliable and knowledgeable agent.
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Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.
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