Name: cartridgemonkey.com
Telephone: 08453656666
Rating: 3.3

EwynaK Guest

5 years ago

Best ink cartridge prices I could find…

Best ink cartridge prices I could find online and always such a speedy delivery!

Date of experience: Jul 08, 2020

Teresa Guest

5 years ago

Avoid

I ordered cartridges around two months ago didn't received it yet, many times email them to find out what's happening in this company!Usually when some items are out of stock companies dose not debit account! now after 2 month I don't have my order and I don't have my refund This is pain on the ass

Date of experience: Jul 03, 2020

Summer Reed Guest

5 years ago

First time order it had been 4 weeks…

First time order it had been 4 weeks now still waiting. Arrived immediately after this post?

Date of experience: Jun 17, 2020

KF Guest

5 years ago

Excellent service and price

Excellent service and price, ordered in the afternoon, had my order by early afternoon the next day. Will definitely use again.

Date of experience: Jun 09, 2020

Connor R. Guest

5 years ago

Thank you Lou

Thank you to Lou for quickly sorting out my problem. I thought I'd ordered an XL size ink cartridge as was going by the photo next to the description but when ink came it was standard size - I had only been charged for standard though. Lou was most helpful and could see how the error had been made by a misleading photograph. She was pleased I'd pointed this out and I'm pleased too to have received a voucher for next time. Thank you Lou. Stay safe!

Date of experience: Jun 03, 2020

Joey Fisher Guest

5 years ago

Customer service is an absolute joke

Customer service is an absolute joke. No wonder they don’t allow reviews on their Facebook page.I’ve been using them for about 10 years and called today about an issue with an order... their recorded message goes on about high standards of customer service and being connected to a happy customer service advisor but wow... that’s an over promise. I was sent the wrong cartridge (out of a big order, not just one item) and the ‘happy advisor’ was so rude!!! He repeatedly told me it would fit the printer (i know it won’t) but also told me that if I open it, it cannot be returned. He got pissy with me because I didn’t want to open the box and when i was irritated told me he’d ‘terminate my call’. I will NEVER use them again. AWFUL.

Date of experience: Jun 02, 2020

Devon Foster Guest

5 years ago

Ordered ink on 2nd of april thought cos…

Ordered ink on 2nd of april thought cos of covid 19 may take longer to deliver, april 17th emailed them as not received, got reply were looking into it. April 21th another email to them, were sending another out one. April 24th pls cancel order and refund the money, april 24th money be in your account with in 3-5 working days, 2nd may another email to them, not received ink or refund.

Date of experience: May 04, 2020

Rosamund Ross Guest

6 years ago

Above and Beyond normal service!!!

I have ordered photo paper and ink cartridges for several years now from Cartridge Monkey and have always had prompt, efficient service at a good price. Recently I ordered 2 Epson ink multipacks plus photo-paper to print off Calendars that my grandchildren had produced. Unfortunately my 7 year old Epson photo printer failed catastrophically and I had to replace it. My new Epson printer required different inks to the old one and I now had 2 unused multipacks of the old ink type. Cartridge Monkey saved the day. A phone call to Stephanie Gregory- a Customer Care Advisor meant that I could post the unused, unopened ink packs back and replace them with ink packs of the correct replacement type. Thank you Stephanie and Thank you Cartidge Monkey. I will keep on using your services because you really do look after your customers!