cazoo.co.uk

4.2
4.2 Based on 698 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

698 Reviews

5 Star
77%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
16%

All Reviews

Filter Reviews

Review Time

Amadeus Reed
Disappointing Experience with the Car Purchase

I went to purchase a car that looked great in the photos, but when I arrived, it was dirty with four flat tires. The car wouldn't start, and even after getting it running, I couldn't inflate the tires because the equipment didn't work. I had informed them the day before about my trip from Dudley, hoping to drive it back. Instead, I was told I would need to buy fuses as well. When I inquired about a warranty, I was told there was none, and I would get nothing back if I returned it. I was concerned about running out of fuel, especially if it wouldn't start at the station. The mileage was misrepresented, and I ended up wasting my time driving 283 miles. Honestly, I wouldn't recommend this place. The representative seemed uninterested, and I left feeling frustrated. Definitely not worth the five stars.

1
Date of experience: Dec 30, 2025
Rain
Excellent customer service experience

I had a fantastic customer service experience with the representative who guided me through the process smoothly. I would gladly choose their assistance again.

5
Date of experience: Dec 25, 2025
Ian Fernández
No feedback provided

4
Date of experience: Dec 25, 2025
Evan Perkins
No feedback provided

1
Date of experience: Dec 25, 2025
mrbmxlol
Professional and friendly throughout

The service was professional and friendly, keeping me well-informed about my application progress and providing excellent guidance on selecting my vehicle.

5
Date of experience: Dec 24, 2025
Effective, approachable, and courteous service...

The service was effective, approachable, and courteous, keeping me updated on my application status and providing excellent advice on my vehicle choice.

5
Date of experience: Dec 24, 2025
scarox1969
User-friendly with a wide selection.

5
Date of experience: Dec 17, 2025
Esme Pham
Simple and quick process

5
Date of experience: Dec 16, 2025
Hinaru
The representative was pleasant and helpful

The representative was easy to talk to, very polite, and helpful in explaining the details.

5
Date of experience: Dec 15, 2025
Disappointing experience with the service

I have repeatedly reported issues with a vehicle listing, but the service has not acted on my concerns, leaving potential buyers vulnerable. It seems they prioritize words over actions, and my experience has been frustrating.

1
Date of experience: Dec 13, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More