Review Time
The nappies themselves are decent, but the delivery service is chaotic. It claims to be express, yet I often wait a week or longer after making a payment. I've decided to cancel my subscription as it's simply not worth the hassle, especially since I was misled about delivery dates through customer support. I constantly find myself having to purchase alternatives, which is extremely inconvenient. I will be raising an issue regarding my latest order, as it's shocking that it hasn't arrived.
The nappies are fine, but the delivery service is unreliable. It claims to be express, yet I've had to wait a week after payment, sometimes even longer. I've decided to cancel my subscription because it's not worth the cost, especially given the misleading information provided through customer support regarding delivery dates. They kept insisting it was out for delivery when it clearly wasn't, forcing me to purchase alternatives, which is extremely inconvenient. I will be filing a complaint about my latest order since it hasn't arrived.
I'm using these products for my second child, allowing for a fair comparison. Previously, I had to change during the night due to leaks, but that hasn't been an issue anymore. Additionally, none of the messy accidents have escaped when my baby was younger. I'm also a fan of the packaging!
The nappies are fantastic, but the delivery service is highly unreliable. It advertises express delivery, yet I find myself waiting over a week after payment. I plan to cancel my subscription as it's not worth the uncertainty, especially considering the price. I frequently have to go out to purchase more, which is incredibly inconvenient. I will be addressing my recent order as it still hasn't arrived. I recommend looking into other brands as alternatives.
The customer service has been incredibly disappointing. I haven't received my nappies in over two weeks since placing my order, and instead of helpful responses, I receive generic emails explaining the delays. They refuse to issue a refund because a label was printed. It feels like a scam.
I'm using these products for my second child, allowing for a genuine comparison. Previously, I had to change during the night due to leaks, but that issue has been resolved. There have been no messy accidents escaping since my baby was younger. I also appreciate the packaging!
The nappies are great (though pricey), but the lack of customer support is disappointing. I ordered 10 days ago, and although the payment was processed immediately, the nappies have yet to arrive. I've sent several emails to customer service, but none have been answered, forcing me to buy alternatives. It's unfortunate because the nappies are fantastic, but you can't count on the subscription being delivered when you need it.
These nappies are pricey, and the customer experience has been a deal-breaker for me. They are very soft and effective, but not entirely leak-proof during certain times. I've had to buy extra packs due to unreliable delivery, which has caused issues. I thought I was ahead by ordering on Thursday, but now it's Tuesday with no sign of my order. I've had to purchase other brands that caused rashes, leading to extra costs. While I love the nappies, I'm frustrated with the service. I've decided to try alternatives that are also well-reviewed.
The customer service is appalling! I was charged on the 1st, and the nappies were supposed to arrive the same day, yet over two weeks later, there’s still no sign of them. The customer service representative I've reached out to has not responded. This is not what I expected from a premium service. I’ve requested a refund multiple times but have been ignored. It’s truly unacceptable—avoid this service!
I've been waiting three weeks for the nappies. I received one email from customer support stating they were dispatched that day, but ten days later, nothing has arrived. I've sent two follow-up emails without any response. They have had my money for three weeks, and I'm still in the dark about my order. Thankfully, I have a reliable alternative subscription. It's shocking that a company can take your money and leave you with no updates, especially for such a crucial product. I advise avoiding this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
A NAPPY DESIGNED TO BE EXCEPTIONAL IN EVERY WAY. We've engineered the best nappy in the world. Stronger performance. Lower environmental impact.
