Review Time
Developers be ware!! This is the worst company to host your services with. Their customer support team is full of incompetent, uderqualified people and quacks. I registered a new domain on their platform but mispelt the email address by one character. I pleaded with their crazy support team to correct that mistake but they couldn't. In the end, I lost the money that I spent on registering the new domain. In addition, the client for whom I was registering the domain ditched my services. I lost a rare opportunity to sell a sacco software to a client who was so interested in it. Strangely, this company did not care despite informing them several times that my contract was just about to be cancelled because of such a minor issue.
I strongly advise against using Truehost. I’ve migrated all my clients’ websites away from them due to ongoing reliability issues.
Their servers are frequently down, causing serious disruptions. Recently, I was unable to access one of my websites, and email services completely stopped working, despite my domain and hosting being fully active and paid up.
To make matters worse, their support has been replaced with AI chatbots that are completely unhelpful. The chatbot provided irrelevant responses and no real assistance. After 48 hours, there was still no resolution.
If you value uptime, proper support, and peace of mind, I recommend looking elsewhere. Don’t waste your money.
It was a bad and frustrating experience.My domain expired in August 6th 2025.I don't have plan to renew.Having been convinced by AI via Truehost Whatsapp handle that Softaculous/WordPress can be used to build a website, I concurred. I made payment of N8,200 to renew my domain. Untill now, AI has not been able to resolve internal Server error 500 when trying to install WordPress. I have unresolved escalated ticket 5126085 generated since yesterday.I want to conclude that Truehost service is a fraud and can't be recommended to anyone.
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