Review Time
Have order multiple times from this company, every time I have had a pleasant experience. My products shipped fast and they arrived within the timeline stated they would. They have unique colors that I have not seen anywhere else. The only thing I would say that did not make me give them 5 stars is that the shell is a little hard to open, other than that everything was beautiful.
They sent a bogus tracking # that is stuck on "Lable printed" but not shipped. CS keeps giving me copy-and-paste responses, and when I comment on their Instagram videos, they delete the comments within seconds. I have opened a dispute through PayPal. I've been waiting a month now for my product, at this point I don't even want it, I just want my money back and this company out of business.
This company literally sucks at order fullfillment. Placed my order on March 1, order stayed on unfulfilled for weeks until I reached out to customer service. They then gave me a response saying they showed the order being fulfilled and shipped but it’s been just a label printed for a week now with no product being shipped. Highly considering disputing the charge with my bank. They need to get it together or update their FAQs.
Ive been a long time customer and I very much feel these people are lying and or the same people writing multiple reviews. I’ve purchased from chaos makeup a ton of times over a span of 6 years and I’ve always had a great experience, always had amazing customer service and I feel back when they were new, felt they always stated the information on their website. As someone who has had a good experience I’ve never felt I needed to come on these pages to tell you guys about it. Typically happy customers just go on with our day and are just happy about it. It wasn’t until I was looking for their website that I came across this and was extremely disappointed by the lies. I used to work in customer service and you don’t realize just how ugly ppl are until you deal with them behind the scenes. So all I can say is please do not avoid this brand because of websites like this one who allow anyone to say literally anything they want as many times as they want. I’ve had nothing but amazing experiences with this business and I’m glad I wasn’t swayed prior by things that aren’t true.
Such a disappointing experience. I placed my order on 12/10 and paid for expedited shipping. After 2 weeks went by with no update I reached out and was told they at a small business with a small team and that it states on their website fine print that expedited shipping is from when the order processes and it would be shipped out by the end of the week. Still no shipping info by the next week so I reached out again and received no response but did get an email later that day saying my order was shipped. Now, 5 days later when I check the tracking it says they are still awaiting the package. I spent $100 on products and am very much regretting it at this point sadly because I was super excited about their products :(
First, I made a $40 purchase. Then 3 weeks went by without hearing a single thing from them. I emailed them like 7 times with zero response until I went to their Facebook page and they lied and told me that "someone had reached out to me". Finally someone did, and they told me that after 5 weeks of waiting, my package was finally on the way. But everytime I check the tracking number, it said the item hasn't even been delivered to the post office.This place is a SCAM. You will not recieve your orders. And you will have to jump thru hoops to try and get ANYONE to speak to you, let alone give you your money back.
Found them on IG and last year i ordered 4 shadows and since I'm not far from the company it shipped in days and got to my house WAY faster than expected. Wanted to order again for their magma eye shadow and some others. I wait about 2 weeks and I noticed my stuff didn't ship. I email them asking what's up since I didn't have this issue before. I got a copy and pasted response and the claimed my order was scheduled to be shipped by tomorrow, it's been 5 days and I asked for the tracking and radio silence. I've already opened a paypal case as I refuse to be ripped off because they want to jerk around the "indie brand" as a way to hide from their crap practices. I've ordered indie brand makeup before and NEVER had this experience. It's a shame I get so many compliments on their eye shadows and it's absolutely gorgeous. maybe if they shipped stuff on time instead of blocking people leaving criticism they wouldn't be so poorly rated. Stay away...just want my refund at this point because I have a feeling they're not going to send my shadows over.
I've ordered twice now from them. I've received both orders in perfect condition. They do inform you that fulfilling your order does take a few days, sometimes more depending on the amount of orders coming in. My first order, took about 7 days to finally ship out and only took 4 days to arrive. My second order took only 3 days to ship out and about 3 days to arrive. When I received my orders they were intact. I also transferred my pans into a magnetic palette, because their shells aren't for keeping the pans in. You can tell by removing the pan and seeing it's not glued rather has a good adhesive patch attached. The quality is really good and the colors are amazing. I will be purchasing again. I highly recommend their products. Just remember it's an indie small company and it does take time to fulfill your order. But once you get it, you won't mind that it took a little bit to get lol
I've purchasing chaosmakeup for several times. In the past there was a $6 early process I could add on cart so there was no issue about ordering. They answered on my inquiry only in case when I paid that additional $6 early process. But they recently updated their website and finally I could be able to make an account.! However, it didn't matter. I made a purchase on December and my order was unfulfilled, pending, although I chose more expensive shipping option. I couldn't get any respond of my emails for 3 times of continuous inquiries. And when I tried for 4th time with their another email address, they finally got me an answer saying that their CEO is having a health issue so it makes them stop the order process and shipping for weeks. But not noticing it on their website, not emailing signed up customers/buyers, they just put it on their social media which was absurd. Not everyone is living in social media world, and even though I live in that world, I couldn't think of checking their social media channel about an order issue. This brand, I always have that anxiety of 'what if they take my money and one day just disappear, not sending any?' This worry is becoming true.. CEO one person is sick and all the order process and shipping has stopped? Is this an actually working company or the CEO's prank? I honestly don't care even if there's only one person working, but at least YOU SHOULD BE RESPONSIBLE TO YOUR BUSINESS.
I guess they haven't learned from past mistakes. All the warnings online and I decided to give them a chance anyway.I made a purchase in June and waited a month before contacting to ask what was going on. I was lied to and told that they sent an e-mail saying they were waiting for an ingredient and it would ship the next day. (There was never an email sent and it didn't ship the next day). Finally was sent a tracking number 8 days ago and it's either bogus or was never dropped off at the post office. They reply on IG fast offering help 'by the end of today' then they ghost you. They are also very quick to delete any negative comments. Giving them another day to respond before I file a chargeback.
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Award receiving, celebrity makeup artist & owner of Chaos Makeup. Megan was the first makeup artist in US history to be recognized by Congress, Texas Rep, Senator, City of Corpus Christi for humanitarian work, animal rescuing ect... Megan has also ...
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