charlottebristol.com

2.1
2.1 Based on 20 reviews

...

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Average Rating

2.1

/
5

20 Reviews

5 Star
22%
4 Star
0%
3 Star
0%
2 Star
4%
1 Star
74%

All Reviews

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Review Time

JB97
Never received my order and no response from support

I paid for a jumper that never arrived. I reached out to the seller, and they finally responded, claiming the order was delivered successfully and suggested I check my neighbors' gardens. I requested a refund, but my emails have gone unanswered. These individuals are scammers. Avoid making any purchases from them.

1
Date of experience: Jan 05, 2026
Linus Scott
Extremely disappointed with the service.

I am extremely disappointed with the service. Customer support is non-existent. I received a tracking number that doesn't work. I placed an order over two weeks ago and still haven't received my item. They ignore my emails (there's no phone number available), and now I have reached out again to request a refund. I'm uncertain if I will hear back this time. This company should be investigated for misleading customers, as the reviews on their site appear to be false. Tomorrow, I will contact my bank to see if I can recover my money. I feel scammed by this service, which advertises under various names online. Beware!

1
Date of experience: Dec 07, 2025
Mina Powell
Misleading site and poor quality

I made a purchase from this shop under the impression that it was an English site. I conducted all the necessary checks, but it took almost 3 weeks for my order to arrive. When it finally did, it came from China, and the material quality is terrible. I've regrettably wasted my money; I advise against buying from this site.

1
Date of experience: Dec 04, 2025
Ivor Walker
Misleading international shipping

I thought I was ordering from a UK site after doing my due diligence. It took nearly three weeks for my order to arrive, only to find it shipped from China with poor quality material. I've wasted my money; I strongly advise against purchasing from this site.

1
Date of experience: Dec 04, 2025
Mort R.
Coat order experience

I ordered a coat through the website and received an email on November 26th indicating they were checking the quality. As of December 4th, there has been no delivery. They have ignored all my emails, leading me to believe it might be a scam. I will be contacting my bank to recover my money.

1
Date of experience: Dec 04, 2025
KA76
No contact available

I overpaid for my item and have received no response from the company. There’s no phone number available, which raises concerns about their operation.

1
Date of experience: Dec 02, 2025
IM94
Order cancellation ignored

I accidentally ordered the wrong color and immediately emailed them to cancel, but they are ignoring my requests and still sending the item. I would not recommend ordering from them.

1
Date of experience: Dec 01, 2025
TP81
Frustrating return process

This company is a disgrace. I bought two pairs of boots that don’t fit. Their website claims a 30-day return policy, but they are making it impossible for me to return them and get a refund. Avoid buying anything from them!

1
Date of experience: Nov 30, 2025
Lenna T.
Regret not reading reviews

I wish I had read the reviews beforehand! I ordered through Facebook, thinking it was a UK company. I bought a jumper three weeks ago and have received no updates despite multiple emails. Hopefully, it will arrive eventually.

1
Date of experience: Nov 29, 2025
Ernest P.
Avoid this seller

The quality is terrible. I strongly advise against trusting any positive reviews. They have no return policy and no refunds.

1
Date of experience: Nov 26, 2025

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