Review Time
Communications are courteous and timely. I feel that this is a well-oiled machine that can deal with any unexpected problems that come up, such as difficult tenants. I am about to starting using their management service following just letting in the last few years.
A few months ago, we relocated to London from another city and had the pleasure of working with a representative during our search. From the beginning, the agent was highly professional and outstanding at their job. Relocating was certainly intimidating, but the agent made the entire process understandable and manageable. They were always available, easy to talk to, patient, and took the time to clarify any questions we had. They grasped our needs perfectly, provided honest advice, and guided us through each step without any pressure. What impressed us most was their practical approach and incredibly reliable communication. They were proactive, clear in their explanations, and consistently responsive until the end. It was evident that they truly cared about helping us find the right home rather than just completing a deal. In summary, we had a very positive experience and would wholeheartedly recommend this agent to anyone relocating to the area.
We transitioned from our previous letting agent to the company, and they have consistently been friendly, eager to assist, and prompt in their responses. Special thanks to the property manager for their support. We haven't needed to reach out to the team often, but whenever we did, they ensured the issue was resolved and kept us informed.
This serves as a serious caution based on feedback from others: if you rent out, particularly for short stays, and do not use their recommended cleaning services, they will deduct part of your deposit. Steer clear of this service, as they will always find a way through the inventory clerk to claim the property is unclean, regardless of its actual condition. They typically charge around £150-200 for alleged cleaning issues, even if you have thoroughly cleaned it. Many have shared similar experiences. They assert that they are not responsible, claiming the deposit is held by a third party, yet they require you to arrange professional cleaning, and the inventory clerk only takes photos that support their claims, not yours. It's a scam!
This serves as a warning based on what I've heard: if you rent out, especially for short terms, and don't use their recommended cleaning services, they will deduct from your deposit. Avoid this service, as they will always find a way to claim the property isn't clean, even if it is. They usually charge around £150-200 for cleaning issues, regardless of how well you clean. Many people have reported similar experiences. They claim no responsibility, stating the deposit is with a third party, but they insist on you arranging professional cleaning, and the inventory clerk only takes photos that support their claims. It's a scam!
I had a very positive experience working with the representative. They were professional, communicated clearly, and always responded quickly. The entire renting process was seamless thanks to their support. I appreciate their assistance and would recommend them to anyone seeking a reliable agent.
I had a very positive experience with the company and the representative in particular. Communication was always clear, timely, and professional during my tenancy. Any questions or issues were addressed efficiently, and I felt well supported as a tenant. The property was well managed, and the entire process was smooth and straightforward. I would gladly recommend both the representative and the company to others and would not hesitate to work with them again.
I've been pleased with the company. They manage my apartment in the area. While not the cheapest option available, they are very professional, courteous, thorough, and reliable. There has been some change in property managers, but the transitions have always been smooth. The current representative is doing an excellent job. Thanks to the team!
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Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.
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