Review Time
I rarely write reviews, but this experience absolutely deserves one. I purchased both a massage chair and a massage ottoman, and I genuinely love how well both products work—they’ve been a fantastic addition to our home and have exceeded my expectations in comfort and quality.
When my ottoman unexpectedly stopped functioning, I reached out to customer service and was immediately impressed. Their team was incredibly responsive, helpful, and easy to work with. Without any hassle, they sent a replacement within just two days. No runaround, no delays—just true professionalism and care for their customers.
It’s rare to find a company that stands behind its products with this level of service. Knowing that they respond so quickly and take customer satisfaction seriously makes me feel even better about my purchase. I would confidently recommend this company to anyone looking for high-quality massage products backed by exceptional customer support.
I purchased my Chill Chair three years ago (2023) and have really enjoyed every massage session since. About three weeks ago, the left armrest broke. Even though the warranty had already expired, I reached out to customer support hoping for a possible solution.
To my surprise, they were incredibly generous and offered me a free replacement part—I only needed to cover the shipping cost. Thanks to their help, I can repair my chair at a very small expense.
Their prompt responses and outstanding support truly deserve praise.
Thank you so much for the excellent service.
I’ll start by saying that my complaints are in regard to the chair itself. Customer service was actually responsive and helpful and at the end of the day, they did give me a full refund. They are the reason this gets a 2 instead of a 1. I'd give the chair a zero if I could. I used it for 5 days and that was enough for me.
I completely fell for the marketing of this chair—that is the one thing this company does really well. The problem is that when it comes down to it, it's all flash and zero substance. So many claims they made were simply not accurate. Let's take them one by one.
They claim that it's easy to assemble.
NOT TRUE. I'm pretty sure the assembly video that shows a woman putting it together effortlessly was edited to make it look that way! I'm relatively strong but struggled intensely trying to get the top part of the chair to slip into the seat. The weight of the chair kept pulling it backwards and it never stayed in long enough for me to put in the 3 screws. On one attempt, the top part of the chair fell on my foot, broke a toe and severely bruised the top of my dorsal region. It was incredibly painful, and I eventually had to get a neighbor to help me assemble it. In spite of the frustration of assembly, I still really wanted to like this chair.
They claim it's good quality and ergonomic.
NOT TRUE. The chair itself is rather cheap. The 'vegan leather' material feels like the type of material airline seats are made of. The flap piece that you flip back when you want to massage and flip forward when not in massage mode is cheap and awkward. in the reclining position, I actually prefer the flap flipped back but then you are laying back on rollers. The armrests are way too low and slip all over the place so easily. The seat does adjust up and down but not by much. The foot rest is cheaply made with flimsy plastic and that uncomfortable airline seat material. This chair doesn't appear built to last and for something that retails for $1400, it really should have better build quality.
In the beginning, I thought the massage part was kind of cool. The seat vibrations are pretty underwhelming. The other options aren't adjustable as far as strength goes. The only option I liked was the kneads. After a while, it stopped feeling relaxing and at times it hurt. I spent one night watching a movie in this chair (no massage, just "zero recline") and the next day I had major sciatic nerve pain. Understand I don't get sciatic nerve pain. That was when I decided I wanted to send it back and this chair was more trouble than it was worth.
They claim that they offer "hassle free" returns.
Their understanding of 'hassle free' is way different than mine. They make you send a picture of the chair before giving you a shipping label. Disassembling it is just as bad as assembling it. The seat which sat on top of the cylinder doesn't easily come out. My back got worse trying to take it apart so I ended up paying a handyman to do it. Also worth noting that I emailed CS and was sent a video (from China which is clearly where these are made) on how to disassemble. Not sure why this was not shared with me BEFORE hand. They use a pipe wrench to undo the cylinder so if you don't own one, you need to buy one, borrow one or hire a handyman like I did.
Also need to add that when I was putting it together, I noticed scratches on the cylinder and white paint marks on the base which means someone else had disassembled the chair before me. I think they basically resell chairs that are returned so don't expect you are getting a brand new chair when you buy a "new chair".
This chair is way overpriced for what it is. I got 20% off when I bought it and when I first contacted CS and told them I wasn't sure if i would keep it, they offered me another 10% as incentive to not send it back so I saved 30% all together. Still not worth it. In fact, I wouldn't take this chair if it was given to me for free.
This was truly one of the worst experiences I have ever had with a product. It caused nothing but pain and frustration and I ended up actually losing money on it. My sciatic is still inflamed from this chair and I had to make an appointment with a chiropractor.
In theory this is a great idea and that is what prompted me to order this chair but it neither functions well as an office chair, a reclining chair or a massage chair. It pretty much fails at all three.
The email marketing strategy is excessively aggressive, pushing customers to leave positive reviews before they even receive their orders. I've been bombarded with almost daily emails urging me to provide a 5-star review in exchange for a £20 cashback. This feels more like coercion than a genuine request. Additionally, I received confirmation with an incorrect order number; I had ordered a blue item but was informed that a black one is being shipped, and only on December 21st as it's a preorder. To say the least, this situation has left me feeling quite anxious about such a significant purchase.
Not only is this product beautifully designed and of excellent quality, but the level of customer support is truly remarkable. The team genuinely prioritizes the customer experience, offering unparalleled assistance and communication. We wholeheartedly recommend this chair and have complete confidence in the support you will receive throughout the entire process.
Extremely disappointing service. I placed an order during the Black Friday promotion, and it was accepted. However, after several follow-ups, I was informed that the offer was no longer valid due to stock issues. The company clearly lacks a sense of commitment.
Extremely poor service. I placed an order during a promotional event, and they accepted it. After several follow-ups, they informed me that the promotion was no longer valid due to stock issues. There should be a sense of commitment, which this company clearly lacks.
My chair hasn't arrived yet, but my experience with the team has been top-notch from the beginning. I was hesitant about making a purchase at this price, but their clear communication and genuine support made my decision easy. I will update once the chair is delivered, but based on the service so far, I anticipate a ten out of ten.
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We are Chill Chair. We design, develop and manufacture smart massage office chairs. We help stressed-out workers chill-out with a massage at their desks.
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