Review Time
I am writing this to warn potential tenants, particularly those who may be vulnerable, about the conduct of Choices Estate Agents in Redhill.
While I was recovering from major neurosurgery, I was forced to navigate an urgent safety crisis that necessitated my removal from the property via a court order. The agency was fully aware of the scheduled hearing and the safety risks involved, yet they showed a complete lack of professional discretion.
Despite the court listing falling two days after the rent due date, a matter entirely outside of my control, the agency have prioritised the pursuit of those 48 hours of rent over human decency. It is clear that this branch has no internal Domestic Abuse policy or protocol for tenants in crisis.
Instead of providing a clear, supportive pathway, they were obstructive and sent consistently confusing and unprofessional emails.
They forced a post-operative patient to undergo unnecessary legal stress just to secure my safety and remove my name from the agreement. I would strongly advise any person, particularly women or those with health concerns, to avoid this agency. They have proven they do not have the infrastructure to handle anything beyond a standard business transaction and will not support you when your safety is at stake.
Excellent support by Nicky Dunn.
Whenever we need any information or follow up or tenants communication, Nicky has been outstanding in being precise and prompt. Thank you very much.
My experience with this agency for my first stay in the UK has been unfortunate. They didn't provide an inspection report upon my arrival, leading to concerns during checkout. I've read enough reviews to believe they will try to withhold my deposit. Their lack of accountability and failure to show up on time caused me significant inconvenience. The contract practices seem unfair, especially for foreign tenants. I'm prepared to fight for my rights against this agency.
I’ve relied on this agency for over a decade to manage my property in South Croydon. My experience has consistently been positive. My main contact has been very efficient and reliable, quickly addressing any queries. I would certainly choose this agency again in the future.
As a tenant with this agency for the past two years, I have been completely satisfied with their service. They are continually improving, and I've received prompt responses, particularly from a specific team member. Their support for tenants is commendable. Thank you!
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