Review Time
⭐ 1 STAR — Avoid at all costs! The most stressful, disorganised experience of our lives.If I could give zero stars, I would. Buying our first home through Choices was supposed to be the most exciting time of our lives — instead, it turned into an absolute nightmare that dragged on for months, full of stress, confusion, and appalling service.We viewed the house in October while tenants were still living there. We were told they would be out by January at the latest, so we put in our offer based on that timeline. From there, it was downhill.Communication was awful from start to finish. We had to chase them every single week for updates, and no one ever had a straight answer. At one point, we were suddenly told it had to go to court to remove the tenants — something they "weren’t sure of the outcome of." This completely blindsided us and filled us with anxiety. We were kept in the dark at every stage.They also recommended their solicitors, AVRillo — do yourself a favour and AVOID THEM TOO. Not only were they expensive, they were inflexible and difficult to deal with. Appointments could only be made during awkward hours (10–11 or 2–3 — can’t even remember, it’s all a blur at this point). As first-time buyers, we were naive, and we were charged for things we didn’t even understand — no proper explanations were given.The process dragged on for so long that our original mortgage offer expired, and we had to reapply at a much higher interest rate — costing us thousands more in the long run.When we finally got the keys in mid-May, the property was left in an absolutely disgusting state. We had been promised an end-of-tenancy clean by Choices, which they then tried to deny. I had to fight tooth and nail, with evidence, to get the clean done — and even when it was, it looked like no one had done anything. It was a joke.I had to literally beg someone from Choices to meet me at the property. What was supposed to be the most exciting day of our lives turned into a complete disaster. The only person who showed any compassion was Jake, and even he couldn’t do anything — it wasn’t his fault, but it’s telling that he was the only one who seemed to care.After completion, Choices completely washed their hands of us, as did the solicitors. The house wasn’t in the agreed condition at exchange, but they refused to let my partner attend in person and told us we had to accept photos only — again, something we later found out is not standard practice.To top it all off, it’s now September and they still haven’t collected their “SOLD” sign from outside the property.We’ve now fully renovated the house and made it a home — and it’s beautiful — but we cannot let the experience we went through slide. Do NOT use Choices. They are unprofessional, disorganised, and seem to care more about closing the sale than treating their buyers with honesty or respect.
I would like to thank Ebony Ramsey from choices for being exceptionally helpful, replying to my emails quickly and keeping me updated with all progress regarding the rental property, I felt like nothing was to much trouble and all my questions were answered thankyou again
We are new to renting out 9 by accident due to the death of a friend and no market for the flat we tried to sell.Choices have been so helpful - Nidah and Amber in particular are very responsive ; take the initiative and have been a pleasure to work with.
A serious leak in the pipe of my property in Crawley was detected by Southern water. Ebony dealt with this issue extremely effectively and rapidly providing me with a quote, liaising with contractor and keeping me at all times informed throughout the whole process of the works. Overall highly satisfied with the professional service Ebony has delivered.
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Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London
