Review Time
Price isn't reasonable. Pizza with 4 drinks $50 with coupon - pizza was close to being paper thin. I was told the toddlers could get on and sit on attractions, with no charge. However, I wasn't told that the climbing had a $10 charge per child. They have a large opening, and our 3 grand children under 3yrs old all wanted to go on it. They do not understand when there is a large opening into it that money is involved. They became very upset that they couldn't use it to the point that we had to leave. Even the adults became frustrated, and it was a horrible time. I don't ever plan to take my grandchildren to it again. It isn't fun, it is a hardship to financially go to this place, and you would need 4 large pizzas to feed 4 adults and some children. I don't recommend eating or playing at Chuck E. Cheese.
Price isn't reasonable. Pizza with 4 drinks $50 with coupon - pizza was close to being paper thin. I was told the toddlers could get on and sit on attractions, with no charge. However, I wasn't told that the climbing had a $10 charge per child. They have a large opening, and our 3 grand children under 3yrs old all wanted to go on it. They do not understand when there is a large opening into it that money is involved. They became very upset that they couldn't use it to the point that we had to leave. Even the adults became frustrated, and it was a horrible time. I don't ever plan to take my grandchildren to it again. It isn't fun, it is a hardship to financially go to this place, and you would need 4 large pizzas to feed 4 adults and some children. I don't recommend eating or playing at Chuck E. Cheese.
I had a disappointing experience at Chuck E. Cheese. The employee at the front desk strongly encouraged me to sign up for the Silver membership, but she did not clearly explain that it requires a 12-month commitment. That important detail was only mentioned at the very end, which felt misleading.During the interaction, she was frequently on her phone and did not provide attentive or professional customer service. I also felt that when I hesitated or asked questions, she treated the situation as if it was my loss, rather than helping me make an informed decision. That made me feel uncomfortable.As a parent trying to create a positive experience for my child, I expect transparency, respect, and clear communication—especially when it involves a long-term financial commitment.
We had my daughters birthday party there yesterday and it was a hot mess. There was no organisation the kids spent more time sitting and waiting on the staff than they did playing. Our party director John was no where to be found. Our kids waited 20 min to get their game play cards then were called to the table 15 min before pizza even came out. Once again John no where to be found. Then when they were finally there with the pizza we had to fill all of our own drink pitchers and were told to keep the kids at the table for the birthday show. Which was another 15-20 min. Mind you now my kids have been sitting and waiting around for half of the party. Your parties are not cheap at all and I wasted a ton of money. At one point when I couldn’t find John before the birthday show I went to the front counter asking when the heck the show was going to start. The snotty girl up front went off on me and said it will start when it starts. I will never ever come back. My wife is deployed to the Middle East and this was supposed to be something fun to take my daughters mind off the fact that her mummy was missing her birthday and it did the opposite.
San Bernardino California manager some female pale skin color with a very ugly attitude and you wonder why business sucks get you some better management cause I asked for a refund for the trampoline service 15 bucks cause my child changed his mind. And she couldn't give me store credit a gift card just wasn't willing to help me just lost my money period. When I asked for a manager she said I am the manager with an ugly attitude.
i emailed them to discontinue the monthly fun pass and they are declining because it says 12 months required. i called my bank to report my card lost. i used one day this month and they will not cancel. the location sucked and there's not another one local enough for me to go to.
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Chuck E. Cheese’s is a chain of American family entertainment centers and restaurants.
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