Review Time
how is this a popular place? the pizza is gross and the arcade games are boring and there is pop it for gold which is just balloon abuse and is bad for the environment, as you have to make balloons to play the game. making balloons isn't good for the environment, and popping them just destroys them and they have to go in the dustbin.
scam, membership can not be canceled!!!!They don't tell you upfront that the trampoline is not included in the monthly membership, which feels misleading. Even worse, they also fail to mention that the membership locks you in for a full year with no option to cancel. When I called to ask about it, I spoke with someone named Valeria from the Fun Pass department—she was extremely rude and clearly trained just to tell people they’re stuck in the contract.The location in Louisville is also dirty. After our first visit, I decided I would never take my child back. Overall, it feels like a scam—totally not worth the money or stress. so my advice - dont be scamed as i was!!!
I recently signed up for a membership with Chuck E. Cheese and was charged twice, once in June and again in July. When I brought my daughter for a special visit, her first time back since her birthday, I was told my account couldn’t be found in their system. No membership benefits. No explanation. Just confusion and disappointment.When I contacted customer service, the response I received felt cold and dismissive, more like an automated message than a thoughtful reply from a company I once trusted. There was no real effort to make things right, and no sense of accountability.As a result, I’ve canceled my debit card to prevent any further charges and will be filing a formal complaint with the Better Business Bureau. I also feel it's important to share this experience so others understand how paying customers are currently being treated.Sadly, I won’t be returning. Families deserve better, especially from a brand that meant so much to so many of us growing up.
The arcade gave us barely any tickets. We wasted so much money to only get stuff at the bottom row of the arcade. The highest tickets to give were only 125 and you would be super lucky to get that. My little kid won first place and only got one ticket! When the lowest thing was 15!
Really enjoyed shit in ball pit - tasted great - added to the experience. One slight issue is the rat ate my child in front of us but now we don't have to medical bills (win!) so very happy about that. One of the workers spat in my drink at the table (yummy!) and then tickled me. It's okay I liked it.
Went to the Chuck E Cheese in Franklin, Tennessee. Asked to buy 90 minutes and have it split on two cards. I have twins. They said it can’t be done. I bought two 30 sessions for $20 each. They didn’t bother to tell me I could get 60 minutes on each card for the same price because it is Monday. Won’t go here again.
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Chuck E. Cheese’s is a chain of American family entertainment centers and restaurants.
