Review Time
A nightmare.We received species completely different from the ones we ordered.Then all single specimens, a male or a female.Many people I’ve spoken with received different fish from which they ordered.And many other payed money and didn’t receive anything!!!So please don’t buy from them!!!!
Hi, let me tell you my experience: First time, shipping and fish ok, although suspect the box with another supplier's label and traceability from another place, not from their warehouse... Second time, fish paid with payment tracking etc. But when asked to send the shipping code they say they have postponed the shipment to the following week and from there to the request no response or refund! Then the reporting of more people who have suffered the same scam! Be careful! Do not buy from these individuals!
The first time the fish were delivered dead. Had to wait a really long time to get my money back (through paypal). The second time he did not even send the fish ... There is no costumer support whatsoever. Never got any answers.
I made 2 orders at this shop.The first was a small order, just to find out if everything would work out well. This was the case, except for the delivery date, that was not communicated, so I had to rush back home from work because I got an automatic mail on the day of delivery … but such things can happen. Nice and healthy fish were delivered, so I was happy.I decided to make a second (and larger) order … and when I checked their Facebook page, If found out that I won an auction : a trio Xenotilapia nigrolabiata ! Nice (and relatively expensive) fish ! When I wanted to order, I saw that they were no more available at the webshop, so I decided to wait with the order, in the hope they would become available again. In their auction regulations is clearly stated that you can wait, or replace the fish with another species for a similar value. After several weeks of waiting, they were still not available, so I decided to replace them by 4 Xenotilapia papilio, and pay the difference on top. Together with this free fish, I ordered other fish for a value of about 280 Euro … and as soon the payment was done, the troubles started. It took several e-mails (and more reminders) to eventually agree a delivery date for this order. I took a day off at work and … nothing arrived ! After an e-mail to ask what went wrong I got a reply ‘hum weird Iet me see’, and without any further communication, a few days later I got an automatic generated message that on that day, the fish will be delivered … so a rush again at work to be at home in time to receive the order. Big dissapointment … the box contained only the 4 Xenotilapia, and 3 unidentified Victoria cichlids (I ordered some Victoria cichlids for a friend, but not the species in the box …). So nothing in the box of the extra order …I send them again some e-mails / reminders and messenger messages but untill now … no answer … seems like Cichlids Import ripped me off for a value of 280 Euro !!!After some research on the internet I could find more similar bad reviews. This shop is nothing more than a ‘sales platform’ in France (owned by Benjamin Saadoun) that ‘uses’ (you can better say abuse) a well known German Cichlid breeding center – Cichliden Stadel. You order at Cichlids Import, and Stadel does the work … Cichlids Import is just there to cash your money, and mess up the order ...It seems that the owner of Cichlids Import (it is a ‘one person company’) is trying to push sales on a flashy website and fancy Facebook page (auctions, free shipping, new imports … just to get more likes). It was better that he would take a little more care for customer support … Cichlids Import exist a bit more then a year, but it seems that such a business is not going to be a long term business …So, save a lot of money, troubles and frustration, and order directly at Stadel (or other renown cichlid sellers that are in this business for several decades as AquaHaus Gaus, Aquatreff, Jayant Cichlids, Isabi.de, ... ) to avoid problems !
Never again ... this ‘shop’ is owned by a stubborn French guy (Benjamin Saadoun) that ‘resells’ fish from a well known German cichlid breeding facility. There is no support when something goes wrong with your order or delivery, you will simply lose your money … this jerk is just there to mess up your order, and cash your money !Negative feedback or ‘difficult’ questions on the Facebook page are removed, and those people are blocked ! Directly order from the trustworthy sources, and google some reviews before you order … I wish I had done that …
I placed two orders. The first one was managed very well. full communication from the vendor and the courier. Good quality fish. Two fish were missing from the order, I received immediate communication and a very swift refund. 'Good', I thought, this looks good for the second order, how wrong was I? i had to chase for a delivery date, then the box arrived out of the blue no communication. I opened the box, there were three plastic bags, as I had ordered three species of fish this all seemed good. not so. The Cherry Barbs were not XL, they were much smaller. Instead of Corydoras Pygmaeus he sent Corydoras Paleatus hi-fin, the wrong fish entirely. The third bag had water but no fish, where were my Synodontis Mutipunctatus? I contacted the vendor, no response, email no response, Messenger no response. He has taken no interest at all in his appalling fulfillment of the order and lack of customer service. Oh wait, he did get in touch to mock me because Paypal turned down my dispute claim. This was because Paypal do not cover livestock not because my claim was false as he was stating. In summary - AVOID AT ALL COSTS UNLESS YOU WANT TO KISS GOODBYE TO YOUR MONEY.GOOD NEWS. I did a chargeback via Mastercard. I got a refund for the fish that weren't delivered and the fish that were the wrong species. Whole process only took 3 weeks. Doesn't cost anything and at the very least gives this business some more paperwork headaches.
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